[OPEN-ILS-GENERAL] Patron Search Inconsistencies

[Brent Mills]

Thanks Jess,

I had looked at that setting before as well. The context is set to the correct library branch and I've tried the value as the default blank and as 100. I would have thought that would fix it. Both changes still listed only one patron when searching on one of the affected workstations.

-Brent

On Jul 16, 2013, at 8:46 AM, Jessie Bunker-Maxwell <jessb at santacruzpl.org> wrote:

> Hi Brent,
> 
> This is a pure guess - but I would check the Library Settings parameter called "Cap results in Patron Search at this number."
> 
> It can be set for the system or for specific libraries and I'm wondering if it's possible that some of its values were changed in the migration to 2.4?
> 
> That might explain why some libraries are seeing 1 result in the search set and others are seeing more.
> 
> Jess
> 
> 
> On Wed, Jul 10, 2013 at 2:06 PM, <brent at hoodriverlibrary.org> wrote:
> Hello,
> 
> I was wondering if anyone could help out with a problem that's had us all confused over at SAGE. 
> 
> In the patron search screen, when searching for a patron by last name, e.g. "Jones", only one result is returned. There should be more than one Jones in our system. If you search more specifically by first and last name, e.g. "Fred Jones", the patron appears in the search results. If the first/last name fields aren't both filled in, only one result gets returned. This only occurs in a few libraries while the majority are unaffected and return the full list of search results. This has occurred since switching to 2.4.
> 
> Has this happened to any other libraries or does anyone have advice on what settings I should be looking at that affect Patron Search results?
> 
> Thank you!
> 
> -----------------------------
> 
> Brent Mills
> Sage Technical Support Specialist
> 
> email: brent at hoodriverlibrary.org
> tickets: https://sagesupport.eou.edu
> 
> 
> 
> 
> -- 
> Jessie Bunker-Maxwell
> Santa Cruz Public Library
> ILS Administrator
> (831) 427-7707, Ext. 7764
> Hours:  Tue-Fri    8:00am-6:00pm
>             Saturday  8:00am-Noon

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