[OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on 2.3.5 not working

[Geoff Sams]

I'm not even getting anything before the message I sent out.  I get approximately 1 minute of frozen behavior(presumably working on obliterating) then the error message.  This also occurs for non-staff users.


Thanks,
Geoff Sams

Roanoke Public Library
817-491-2691

________________________________
From: open-ils-general-bounces at list.georgialibraries.org [open-ils-general-bounces at list.georgialibraries.org] on behalf of Ben Shum [bshum at biblio.org]
Sent: Wednesday, May 01, 2013 11:15 PM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on 2.3.5 not working

Hi Geoff,

Hmm, so obliterating old staff accounts?  On one of my systems, when I try to delete a staff account, it initiates a popup saying:

"The user you're attempting to delete has STAFF_LOGIN priviledges.  Please enter the barcode for a destination user to receive the deleted user's miscellaneous staff artifacts (reports, etc.):"

And then if I input the user I want to meld all the staff data for, it begins trying to delete the patron, presumably.  And then after awhile, it came up with a Javascript warning about a script running too long, which I clicked okay for, and then it popped up with a similar network/server failure as the one you saw.  The staff account was not deleted; overall elapsed time was around 1 minute.  My guess is there's some sort of timeout affecting things and the database is rolling things back instead of carrying through the purge process and shifting of data pieces.

My system is running master as of 3/25/13, but if you're seeing it in your 2.3.5, then it might be broken in other branches too.  I'd like to suggest reporting this as a bug to the Evergreen bug tracker:  https://launchpad.net/evergreen

Perhaps others can test this behavior as well and see if they get similar failures to confirm this to be a bug.

-- Ben

PS: Side note, the warning message has a misspelling for "priviledges" which should be "privileges".  Bite-size fix to the string later I guess.

On 05/01/2013 07:34 PM, Geoff Sams wrote:
Hello all,

We have a few libraries in our consortium hoping to purge old staff records and deceased patrons and we are running into this error message when we try to make this happen:

Network or server failure.  Please check your Internet connection to roanoke.northtexaslibraries.org and choose Retry Network.  If you need to enter Offline Mode, choose Ignore Errors in this and subsequent dialogs.  If you believe this error is due to a bug in Evergreen and not network problems, please contact your help desk or friendly Evergreen administrators, and give them this information:
method=open-ils.actor.user.delete
params=["077832adf0517284cfc5727fd583743c",289547]
THROWN:
null
STATUS:

I don’t believe this is a permissions issue, as our global admin account can’t even get this to work.  I’m not sure what this could be otherwise, so I was hoping someone out there might be able to shine some light for me to point me in the right direction.  Any help would be greatly appreciated.

Thanks,
Geoff Sams
Roanoke Public Library
817-491-2691



--
Benjamin Shum
Open Source Software Coordinator
Bibliomation, Inc.
32 Crest Road
Middlebury, CT 06762
203-577-4070, ext. 113
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