[OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on 2.3.5 not working

[Jason Stephenson]

Quoting Geoff Sams <GSams at roanoketexas.com>:

> I'm not even getting anything before the message I sent out.  I get  
> approximately 1 minute of frozen behavior(presumably working on  
> obliterating) then the error message.  This also occurs for  
> non-staff users.

Please report a bug on Launchpad:

https://bugs.launchpad.net/evergreen


>
>
> Thanks,
> Geoff Sams
>
> Roanoke Public Library
> 817-491-2691
>
> ________________________________
> From: open-ils-general-bounces at list.georgialibraries.org  
> [open-ils-general-bounces at list.georgialibraries.org] on behalf of  
> Ben Shum [bshum at biblio.org]
> Sent: Wednesday, May 01, 2013 11:15 PM
> To: open-ils-general at list.georgialibraries.org
> Subject: Re: [OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on  
> 2.3.5 not working
>
> Hi Geoff,
>
> Hmm, so obliterating old staff accounts?  On one of my systems, when  
> I try to delete a staff account, it initiates a popup saying:
>
> "The user you're attempting to delete has STAFF_LOGIN priviledges.   
> Please enter the barcode for a destination user to receive the  
> deleted user's miscellaneous staff artifacts (reports, etc.):"
>
> And then if I input the user I want to meld all the staff data for,  
> it begins trying to delete the patron, presumably.  And then after  
> awhile, it came up with a Javascript warning about a script running  
> too long, which I clicked okay for, and then it popped up with a  
> similar network/server failure as the one you saw.  The staff  
> account was not deleted; overall elapsed time was around 1 minute.   
> My guess is there's some sort of timeout affecting things and the  
> database is rolling things back instead of carrying through the  
> purge process and shifting of data pieces.
>
> My system is running master as of 3/25/13, but if you're seeing it  
> in your 2.3.5, then it might be broken in other branches too.  I'd  
> like to suggest reporting this as a bug to the Evergreen bug  
> tracker:  https://launchpad.net/evergreen
>
> Perhaps others can test this behavior as well and see if they get  
> similar failures to confirm this to be a bug.
>
> -- Ben
>
> PS: Side note, the warning message has a misspelling for  
> "priviledges" which should be "privileges".  Bite-size fix to the  
> string later I guess.
>
> On 05/01/2013 07:34 PM, Geoff Sams wrote:
> Hello all,
>
> We have a few libraries in our consortium hoping to purge old staff  
> records and deceased patrons and we are running into this error  
> message when we try to make this happen:
>
> Network or server failure.  Please check your Internet connection to  
> roanoke.northtexaslibraries.org and choose Retry Network.  If you  
> need to enter Offline Mode, choose Ignore Errors in this and  
> subsequent dialogs.  If you believe this error is due to a bug in  
> Evergreen and not network problems, please contact your help desk or  
> friendly Evergreen administrators, and give them this information:
> method=open-ils.actor.user.delete
> params=["077832adf0517284cfc5727fd583743c",289547]
> THROWN:
> null
> STATUS:
>
> I don’t believe this is a permissions issue, as our global admin  
> account can’t even get this to work.  I’m not sure what this could  
> be otherwise, so I was hoping someone out there might be able to  
> shine some light for me to point me in the right direction.  Any  
> help would be greatly appreciated.
>
> Thanks,
> Geoff Sams
> Roanoke Public Library
> 817-491-2691
>
>
>
> --
> Benjamin Shum
> Open Source Software Coordinator
> Bibliomation, Inc.
> 32 Crest Road
> Middlebury, CT 06762
> 203-577-4070, ext. 113
>



-- 
Jason Stephenson
Assistant Director for Technology Services
Merrimack Valley Library Consortium