[OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received

[Sharp, Chris]

Bill,

Are you verifying that your email server has sent the notices?  We have found that there are times when email providers mark our sent emails as spam and patrons need to contact those providers to let them through.  The email server's own logs would probably show this.  I would start there, and if you see that the notices aren't getting that far, reply again.

Hope that's helpful,

Chris

----- Original Message -----
> From: "Bill Coffey" <bill.coffey at waynegov.com>
> To: "Evergreen Discussion Group (open-ils-general at list.georgialibraries.org)"
> <open-ils-general at list.georgialibraries.org>
> Sent: Wednesday, May 15, 2013 8:45:57 AM
> Subject: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
> 
> 
> 
> 
> I have been receiving numerous complaints from patrons about not
> getting a 3 Day Courtesy Notice.
> 
> They are getting the Hold notices, and at least the first late
> notice, I am still verifying the other late notices.
> 
> I have checked and triple checked the template and it is working when
> I test it in the local admin area for notices.
> 
> Has anyone had this problem and know of a way to fix it.
> 
> 
> 
> Thanks
> 
> 
> 
> Bill Coffey
> 
> Wayne County Public Library
> 
> System Administrator
> 
> 1001 E. Ash St.
> 
> Goldsboro NC, 27530
> 
> Bill.Coffey at waynegov.com
> 
> www.wcpl.org
> 
> Work ph: (919) 735-6249
> 
> Fax: (919) 735-1824
> 
> 

-- 
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/