[OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received

[Bill Coffey]

I should have received 5 - 3 day courtesy notices myself.
I am receiving Holds.
I am waiting for the other late notices to verify that I will receive them.
There is nothing going to any junk mail folder or being deleted by my email software i.e. Rules to move or delete.
I am assuming that the same email daemon is sending all the emails using our email address wc.publiclibrary at waynegov.com as an alias.
I am also assuming that the internet provider sees incoming emails as coming from wc.publiclibrary at waynegov.com

I do know that others are receiving holds, but not receiving 3 Day Courtesy notices.
I do not know of anyone that is receiving the 3 Day Courtesy Notices.
We are in the process of trying to see if anyone has.
Thanks. 

Bill Coffey
Wayne County Public Library
System Administrator
1001 E. Ash St.
Goldsboro NC, 27530
Bill.Coffey at waynegov.com
www.wcpl.org
Work ph: (919) 735-6249
Fax: (919) 735-1824


-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Sharp, Chris
Sent: Wednesday, May 15, 2013 10:41 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received

Bill,

Are you verifying that your email server has sent the notices?  We have found that there are times when email providers mark our sent emails as spam and patrons need to contact those providers to let them through.  The email server's own logs would probably show this.  I would start there, and if you see that the notices aren't getting that far, reply again.

Hope that's helpful,

Chris

----- Original Message -----
> From: "Bill Coffey" <bill.coffey at waynegov.com>
> To: "Evergreen Discussion Group (open-ils-general at list.georgialibraries.org)"
> <open-ils-general at list.georgialibraries.org>
> Sent: Wednesday, May 15, 2013 8:45:57 AM
> Subject: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
> 
> 
> 
> 
> I have been receiving numerous complaints from patrons about not 
> getting a 3 Day Courtesy Notice.
> 
> They are getting the Hold notices, and at least the first late notice, 
> I am still verifying the other late notices.
> 
> I have checked and triple checked the template and it is working when 
> I test it in the local admin area for notices.
> 
> Has anyone had this problem and know of a way to fix it.
> 
> 
> 
> Thanks
> 
> 
> 
> Bill Coffey
> 
> Wayne County Public Library
> 
> System Administrator
> 
> 1001 E. Ash St.
> 
> Goldsboro NC, 27530
> 
> Bill.Coffey at waynegov.com
> 
> www.wcpl.org
> 
> Work ph: (919) 735-6249
> 
> Fax: (919) 735-1824
> 
> 

--
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/