[OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
fiona.borthwick at ptfs-europe.com
Wed May 15 11:42:06 EDT 2013
One of our customers recently experienced this same problem with the 3
day courtesy notices. Their patrons were receiving the hold emails
without any problems and other systems within thte consortium were
receiving their courtesy notices.
We discovered that the problem was to do with the Trigger Event
Environment. In this particular instance there were two (different)
target copy fields listed. Removing the incorrect one immediately
solved the issue.
Have you checked your event environments?
Hope this might help.
On 15/05/2013 16:07, Bill Coffey wrote:
> I should have received 5 - 3 day courtesy notices myself.
> I am receiving Holds.
> I am waiting for the other late notices to verify that I will receive them.
> There is nothing going to any junk mail folder or being deleted by my email software i.e. Rules to move or delete.
> I am assuming that the same email daemon is sending all the emails using our email address wc.publiclibrary at waynegov.com as an alias.
> I am also assuming that the internet provider sees incoming emails as coming from wc.publiclibrary at waynegov.com
> I do know that others are receiving holds, but not receiving 3 Day Courtesy notices.
> I do not know of anyone that is receiving the 3 Day Courtesy Notices.
> We are in the process of trying to see if anyone has.
> Bill Coffey
> Wayne County Public Library
> System Administrator
> 1001 E. Ash St.
> Goldsboro NC, 27530
> Bill.Coffey at waynegov.com
> Work ph: (919) 735-6249
> Fax: (919) 735-1824
> -----Original Message-----
> From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Sharp, Chris
> Sent: Wednesday, May 15, 2013 10:41 AM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
> Are you verifying that your email server has sent the notices? We have found that there are times when email providers mark our sent emails as spam and patrons need to contact those providers to let them through. The email server's own logs would probably show this. I would start there, and if you see that the notices aren't getting that far, reply again.
> Hope that's helpful,
> ----- Original Message -----
>> From: "Bill Coffey" <bill.coffey at waynegov.com>
>> To: "Evergreen Discussion Group (open-ils-general at list.georgialibraries.org)"
>> <open-ils-general at list.georgialibraries.org>
>> Sent: Wednesday, May 15, 2013 8:45:57 AM
>> Subject: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
>> I have been receiving numerous complaints from patrons about not
>> getting a 3 Day Courtesy Notice.
>> They are getting the Hold notices, and at least the first late notice,
>> I am still verifying the other late notices.
>> I have checked and triple checked the template and it is working when
>> I test it in the local admin area for notices.
>> Has anyone had this problem and know of a way to fix it.
>> Bill Coffey
>> Wayne County Public Library
>> System Administrator
>> 1001 E. Ash St.
>> Goldsboro NC, 27530
>> Bill.Coffey at waynegov.com
>> Work ph: (919) 735-6249
>> Fax: (919) 735-1824
> Chris Sharp
> PINES System Administrator
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, Georgia 30345
> (404) 235-7147
> csharp at georgialibraries.org
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions
+44 (0) 800 756 6803 (phone)
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fiona.borthwick at ptfs-europe.com
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