[OPEN-ILS-GENERAL] Verification of Patron Data

[Aaron Zsembery]

We have a pre-expire email (run from an action trigger) that gets sent 30 days before the account expires to let the patron know that their privileges will expire in 30 days. 
I will have to look in the morning, but IIRC ~70% of those who were emailed had renewed vs ~50% last time I checked the numbers. 

Aaron Z 
Jr. Systems Administrator 

Pioneer Library System 
2557 State Rt. 21 
Canandaigua, New York 14424 
Phone: (585) 394-8260 

----- Original Message -----

> From: "James Wagner" <wagner at lincoln.library.on.ca>
> To: open-ils-general at list.georgialibraries.org
> Sent: Thursday, May 16, 2013 7:47:36 PM
> Subject: [OPEN-ILS-GENERAL] Verification of Patron Data

> Our library board wants us to regularly (every 2 years) verify with
> patrons that the telephone number, address etc., that we have for
> them are correct. The only way I have been able to do this, so far,
> is to set their “Privilege Expiration Date” to 2 years from now.
> Unfortunately, when the Expiration Date arrives, all patron
> privileges cease – patrons cannot renew items online, they cannot
> sign ebooks out from Overdrive, etc., and they are notified that
> their account has expired. This is like trying to hit a fly with a
> sledge hammer. Is there another way of having a reminder pop up, for
> staff to talk to the patrons, every two years, without completely
> blocking patron privileges?

> James Wagner
> Technical Services Co-ordinator
> Lincoln Public Library
> Vineland, Ontario, Canada
> 905-563-2799 ext 216
> wagner at lincoln.library.on.ca
> www.lincoln.library.on.ca
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