[OPEN-ILS-GENERAL] sudden problem with cataloging

[Hardy, Elaine]

Deana,

 

A caveat  --- PINES has not implemented serials yet, so any suggestions I
make are based on experience with just the cataloging interface.

 

Did the person log off and back in and still get the error message? If
they haven't tried it, exit Evergreen completely and then try again.

 

Was the staff person merrily receiving successfully and suddenly got the
error message? Or was this a different person with different credentials?
If the later, make sure they have the correct permissions and the correct
work location set for the login credentials.

 

Others may have more targeted suggestions to the serials interface. 

 

Elaine

  _____  


J. Elaine Hardy
PINES Bibliographic Projects & Metadata Manager
Georgia Public Library Service
1800 Century Place, Ste 150
Atlanta, Ga. 30345-4304

404.235-7128
404.235-7201, fax
ehardy at georgialibraries.org
www.georgialibraries.org
 <http://www.georgialibraries.org/pines> www.georgialibraries.org/pines




From: open-ils-general-bounces at list.georgialibraries.org
[mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of
Deana Cunningham
Sent: Thursday, May 30, 2013 4:15 PM
To: open-ils-general at list.georgialibraries.org
Subject: [OPEN-ILS-GENERAL] sudden problem with cataloging

 

We are in the process of transitioning to Evergreen and have been
cataloging our serials as part of the process. Sometime Thursday
afternoon, one of our staff suddenly became unable to receive new serials
at one of our branches. Catalogers at other branches are not having this
problem. The error message we receive when she tries is: 

 

 We experienced a network/server communication failure. Please check your
internet connection and try this action again. Repeated failures may
require attention from your local IT staff or your friendly Evergreen
developers. 

 

cmd_receive_items failed!

 

The company we have helping us with the migration is flummoxed, our IT
staff is flummoxed, and I am flummoxed!

 

Can anyone shed any light on this for us?

 

Thanks,

 

Deana Cunningham

Branch Manager, South Branch Library

1550 S. Campus Dr.

Creedmoor, NC 27522

Phone: (919) 528-1752

Fax: (919) 528-1376

deana.cunningham at granvillecounty.org

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20130530/25cfabfc/attachment-0001.htm>