[OPEN-ILS-GENERAL] Items not checking in?

[Tony Bandy]

Hi Buzzy, folks,

We’ve experienced this a bit in our consortium as well and can’t seem to really track down a persistent identifying cause….best luck we have had has been with adjusting barcode scanners and telling staff to slow down on scanning things.  Not real scientific, but seems to help…

-Tony

Tony Bandy
tonyb at ohionet.org<mailto:tonyb at ohionet.org>
OHIONET
1500 West Lane Ave.
Columbus, OH  43221-3975
614-486-2966 x19

From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Buzzy Nielsen
Sent: Friday, April 11, 2014 1:02 PM
To: Evergreen general listserv
Subject: [OPEN-ILS-GENERAL] Items not checking in?

Hi folks,

We have libraries in our consortium that are claiming that Evergreen is not properly checking in items, i.e. that they're scanning the items for check in but the system isn't taking the item off the patron's account. We're running 2.5.1.

Personally, I'm pretty sure we've got PEBKAC going on. At our local library, we've implemented work flow improvements and the problem has pretty much disappeared. Still, I thought I'd ask: have any of you experienced this issue?

Cheers!
Buzzy


***********************************
Library Director
Hood River County Library District
502 State St
Hood River, OR, 97031
541-387-7062
http://hoodriverlibrary.org
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