[OPEN-ILS-GENERAL] Items not checking in?

[McCanna, Terran]

Agreed. Staff going too fast and not watching the screen has been an issue with every ILS in every library I've ever worked at, and it's not surprising if they're at the desk because they are so often trying to multitask. I've worked several places (some using Evergreen, some using those OTHER ILSes) that had a standard policy of checking in every cart of books twice (usually once as they were turned in, then again checking a whole cart before shelving) to catch things that were missed the first time. 


Terran McCanna 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, GA 30345 
404-235-7138 
tmccanna at georgialibraries.org 

----- Original Message -----
From: "Elisabeth Keppler" <keppleep at forsyth.cc>
To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
Sent: Friday, April 11, 2014 1:59:37 PM
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?


Our cases of check-ins not going through seem to be almost always because staff was going faster than Evergreen could handle. Because of the beep, they think the scan was accepted and aren't always as vigilant about watching the screen as they could be. This has also happened at check-out. The result of that, of course, is that the catalog thinks the item is still on the shelf and it doesn't appear on the patron's record at all. Joan's suggestion of disabling the beep sounds like a winner. 


Re pre-cats, we don't allow staff to use them. If a patron brings an item to the desk that isn't in the catalog, we try to find another copy for them but don't let them check out the copy in their hands until it can be added to the system. 


Lise 


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Lise Keppler 
Forsyth County Public Library 

660 W 5th St 
Winston Salem NC 27101 
336-703-3070