[OPEN-ILS-GENERAL] Items not checking in?

[Rogan Hamby]

The only method that guarantees complete attention probably violates the
Geneva Convention.


On Fri, Apr 11, 2014 at 2:34 PM, Ruth Frasur <director at hagerstownlibrary.org
> wrote:

> We turned the beeps off at my previous library which forced staff to look
> at the screen.  It still didn't always work.   They still didn't always
> make sure that what they expect to happen happened.
>
>
> On Fri, Apr 11, 2014 at 2:28 PM, McCanna, Terran <
> tmccanna at georgialibraries.org> wrote:
>
>> Agreed. Staff going too fast and not watching the screen has been an
>> issue with every ILS in every library I've ever worked at, and it's not
>> surprising if they're at the desk because they are so often trying to
>> multitask. I've worked several places (some using Evergreen, some using
>> those OTHER ILSes) that had a standard policy of checking in every cart of
>> books twice (usually once as they were turned in, then again checking a
>> whole cart before shelving) to catch things that were missed the first time.
>>
>>
>> Terran McCanna
>> PINES Program Manager
>> Georgia Public Library Service
>> 1800 Century Place, Suite 150
>> Atlanta, GA 30345
>> 404-235-7138
>> tmccanna at georgialibraries.org
>>
>> ----- Original Message -----
>> From: "Elisabeth Keppler" <keppleep at forsyth.cc>
>> To: "Evergreen Discussion Group" <
>> open-ils-general at list.georgialibraries.org>
>> Sent: Friday, April 11, 2014 1:59:37 PM
>> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
>>
>>
>> Our cases of check-ins not going through seem to be almost always because
>> staff was going faster than Evergreen could handle. Because of the beep,
>> they think the scan was accepted and aren't always as vigilant about
>> watching the screen as they could be. This has also happened at check-out.
>> The result of that, of course, is that the catalog thinks the item is still
>> on the shelf and it doesn't appear on the patron's record at all. Joan's
>> suggestion of disabling the beep sounds like a winner.
>>
>>
>> Re pre-cats, we don't allow staff to use them. If a patron brings an item
>> to the desk that isn't in the catalog, we try to find another copy for them
>> but don't let them check out the copy in their hands until it can be added
>> to the system.
>>
>>
>> Lise
>>
>>
>> --
>>
>> Lise Keppler
>> Forsyth County Public Library
>>
>> 660 W 5th St
>> Winston Salem NC 27101
>> 336-703-3070
>>
>
>
>
> --
> Ruth Frasur
> Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
> Library
> 10 W. College Street in Hagerstown, Indiana (47346)
> p (765) 489-5632; f (765) 489-5808
>
> Our Kickin' Website <http://hagerstownlibrary.org>  Our Rockin' Facebook
> Page <http://facebook.com/hjtplibrary>  and Stuff I'm Reading<http://pinterest.com/hjtplibrary/ruth-reads/>
>
>


-- 

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

"You don't have to burn books to destroy a culture. Just get people to stop
reading them."
-- Ray Bradbury <https://www.goodreads.com/author/show/1630.Ray_Bradbury>

"You can never get a cup of tea large enough or a book long enough to suit
me."
-- C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
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