[OPEN-ILS-GENERAL] Items not checking in?

[Ruth Frasur]

The alerts, in my experience (which is a fair amount) are important.

There is an awful lot of information that is pulled from the db when items
are checked in (as a default).  I haven't tried this, but I have to imagine
that only displaying certain, essential columns should speed the process up
(nothing to do with alerts).

Evergreen is only as slow as the equipment it's run on (server side and
client side) and the pipes it runs through.  That's one of the things we
signed up for when we decided to share a catalog.  The further you are from
the server, the slower it's going to be.  While I can appreciate that it
seems like everything is being blamed on the people running the circ desk,
my experience has been that 75% of the time (maybe higher), that's the
issue.  Please note, I'm as guilty as the next person.  I've tried to scan
right through a hold notice or CD count while I was talking to the person
on the other side of the counter.  Then I had to go back and pick up where
I messed up.

Thank goodness the circ desk is busy or we'd have other things to worry
about.

As I tell my staff, we're not performing brain surgery.  If the book gets
put on the shelf without being checked in properly, we're going to fix it
and the world will keep spinning.  Please forgive me if any of your
libraries are now offering brain surgery services.


On Mon, Apr 14, 2014 at 4:12 PM, McCanna, Terran <
tmccanna at georgialibraries.org> wrote:

> Most of those alerts are important, are they not? It's been a little
> while, but when I've covered Circ and done check-ins, I don't recall
> getting anything that I regarded as an unnecessary alert - I only recall
> things that required some sort of staff action such as routing, printing
> hold slips, etc. If alerts were suppressed, wouldn't that cause far more
> staff error?
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, GA 30345
> 404-235-7138
> tmccanna at georgialibraries.org
>
> ----- Original Message -----
> From: "Jason Etheridge" <jason at esilibrary.com>
> To: "Evergreen Discussion Group" <
> open-ils-general at list.georgialibraries.org>
> Sent: Monday, April 14, 2014 4:02:49 PM
> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
>
> > Evergreen has lots of alerts - we tracked them for a week once.
>
> One thing I want to mention is that it was an intentional design
> decision that certain workflows got "halted" by pop-up alerts, and
> there was a great fear of users accidentally "scanning through" an
> alert without noticing.
>
> It seems like we've been slowly trying to mitigate the consequences of
> that decision, for example, with the menu option Checkin
> Modifiers->Ignore Pre-cataloged Items and the experimental Fast Entry
> (Asynchronous) checkbox, and culminating in the "Suppress
> popup-dialogs during check-in" library setting.
>
> It may be time to rethink this behavior from the ground-up, or at the
> very least, better document it (I had forgotten all about that library
> setting, despite having wrote it, and I bet a lot of folk would love
> to have it enabled).
>
> --
> Jason Etheridge
> | Support Manager
> | Equinox Software, Inc. / The Open Source Experts
> | phone: 1-877-OPEN-ILS (673-6457)
> | email: jason at esilibrary.com
> | web: http://www.esilibrary.com
>



-- 
Ruth Frasur
Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
Library
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p (765) 489-5632; f (765) 489-5808

Our Kickin' Website <http://hagerstownlibrary.org>  Our Rockin' Facebook
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