[OPEN-ILS-GENERAL] Items not checking in?

[Betty Massie]

Response # 3, which seems slightly “catty” to me…

From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Ruth Frasur
Sent: Monday, April 14, 2014 4:28 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?

The alerts, in my experience (which is a fair amount) are important.

There is an awful lot of information that is pulled from the db when items are checked in (as a default).  I haven't tried this, but I have to imagine that only displaying certain, essential columns should speed the process up (nothing to do with alerts).

Evergreen is only as slow as the equipment it's run on (server side and client side) and the pipes it runs through.  That's one of the things we signed up for when we decided to share a catalog.  The further you are from the server, the slower it's going to be.  While I can appreciate that it seems like everything is being blamed on the people running the circ desk, my experience has been that 75% of the time (maybe higher), that's the issue.  Please note, I'm as guilty as the next person.  I've tried to scan right through a hold notice or CD count while I was talking to the person on the other side of the counter.  Then I had to go back and pick up where I messed up.

Thank goodness the circ desk is busy or we'd have other things to worry about.

As I tell my staff, we're not performing brain surgery.  If the book gets put on the shelf without being checked in properly, we're going to fix it and the world will keep spinning.  Please forgive me if any of your libraries are now offering brain surgery services.

On Mon, Apr 14, 2014 at 4:12 PM, McCanna, Terran <tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>> wrote:
Most of those alerts are important, are they not? It's been a little while, but when I've covered Circ and done check-ins, I don't recall getting anything that I regarded as an unnecessary alert - I only recall things that required some sort of staff action such as routing, printing hold slips, etc. If alerts were suppressed, wouldn't that cause far more staff error?


Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138<tel:404-235-7138>
tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

----- Original Message -----
From: "Jason Etheridge" <jason at esilibrary.com<mailto:jason at esilibrary.com>>
To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org<mailto:open-ils-general at list.georgialibraries.org>>
Sent: Monday, April 14, 2014 4:02:49 PM
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
> Evergreen has lots of alerts - we tracked them for a week once.

One thing I want to mention is that it was an intentional design
decision that certain workflows got "halted" by pop-up alerts, and
there was a great fear of users accidentally "scanning through" an
alert without noticing.

It seems like we've been slowly trying to mitigate the consequences of
that decision, for example, with the menu option Checkin
Modifiers->Ignore Pre-cataloged Items and the experimental Fast Entry
(Asynchronous) checkbox, and culminating in the "Suppress
popup-dialogs during check-in" library setting.

It may be time to rethink this behavior from the ground-up, or at the
very least, better document it (I had forgotten all about that library
setting, despite having wrote it, and I bet a lot of folk would love
to have it enabled).

--
Jason Etheridge
| Support Manager
| Equinox Software, Inc. / The Open Source Experts
| phone: 1-877-OPEN-ILS (673-6457)
| email: jason at esilibrary.com<mailto:jason at esilibrary.com>
| web: http://www.esilibrary.com



--
Ruth Frasur
Director of the Historic(ally Awesome) Hagerstown - Jefferson Township Library
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p (765) 489-5632; f (765) 489-5808

Our Kickin' Website<http://hagerstownlibrary.org>  Our Rockin' Facebook Page<http://facebook.com/hjtplibrary>  and Stuff I'm Reading<http://pinterest.com/hjtplibrary/ruth-reads/>
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