[OPEN-ILS-GENERAL] Items not checking in?
Kathy Lussier
klussier at masslnc.org
Mon Apr 14 17:11:11 EDT 2014
I'm curious to know which pop-ups are suppressed using the "Suppress
popup-dialogs during check-in." Is it all pop-ups (including holds and
transit, which we really need to see) or just the missing, lost, and
claims returned pop-ups that seem unnecessary to most of the users here
in MA?
Libraries may not be performing brain surgery, but it doesn't mean we
shouldn't strive to make our systems the best that they can be for
library staff so that they can spend less time working in the ILS and
more time working with their users. It's true - if a book is put on the
shelf without being checked in properly, it's not the end of the world.
But if it happens a lot, the time spent fixing those errors that could
have otherwise been spent providing other services to patrons start to
add up. Brain surgery or not, what we all want is to make the most
productive use of our time, isn't it?
Some library staff may find it important to be alerted every time a
missing or lost item is checked in. The library staff I generally talk
to do not think this information is important. Ideally, we should have
control over which of these alerts display. Some libraries may want to
get the alert of number of pieces when they are checking items in, so
that they can make sure everything was returned, but they might not want
this information when they are busy checking out these items to patrons.
Right now, we can't distinguish between a checkin and chekout alert, but
it would be nice if we could.
My hope is that the web client will help with some of the speed issues
we've seen at checkin, but it won't help us gain more control over these
alerts. I'm hoping we could see more development in this area once
circulation has been moved over to the web client, because I think we
could save time if some of these alerts were suppressed.
There have been some good ideas generated through this discussion.
MassLNC had recently come up with some development requirements
(http://masslnc.cwmars.org/node/2764) that would give Evergreen sites
more granular control over which alerts display. We opted not to proceed
with the development because of the upcoming freeze on new circulation
features. However, it's something that I know many of our libraries
would like to see us pick up again once circulation has been moved to
the web client.
Kathy
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier
On 4/14/2014 4:36 PM, Ruth Frasur wrote:
> The web client will fix EVERYTHING!! Even the kitchen sink (if you
> have a kitchen sink).
>
>
> On Mon, Apr 14, 2014 at 4:30 PM, Betty Massie <BMassie at arlnc.org
> <mailto:BMassie at arlnc.org>> wrote:
>
> Response # 2 from Georgia Pines -- ever the team player
>
> -----Original Message-----
> From: open-ils-general-bounces at list.georgialibraries.org
> <mailto:open-ils-general-bounces at list.georgialibraries.org>
> [mailto:open-ils-general-bounces at list.georgialibraries.org
> <mailto:open-ils-general-bounces at list.georgialibraries.org>] On
> Behalf Of McCanna, Terran
> Sent: Monday, April 14, 2014 4:12 PM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
>
> Most of those alerts are important, are they not? It's been a
> little while, but when I've covered Circ and done check-ins, I
> don't recall getting anything that I regarded as an unnecessary
> alert - I only recall things that required some sort of staff
> action such as routing, printing hold slips, etc. If alerts were
> suppressed, wouldn't that cause far more staff error?
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, GA 30345
> 404-235-7138 <tel:404-235-7138>
> tmccanna at georgialibraries.org <mailto:tmccanna at georgialibraries.org>
>
> ----- Original Message -----
> From: "Jason Etheridge" <jason at esilibrary.com
> <mailto:jason at esilibrary.com>>
> To: "Evergreen Discussion Group"
> <open-ils-general at list.georgialibraries.org
> <mailto:open-ils-general at list.georgialibraries.org>>
> Sent: Monday, April 14, 2014 4:02:49 PM
> Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?
>
> > Evergreen has lots of alerts - we tracked them for a week once.
>
> One thing I want to mention is that it was an intentional design
> decision that certain workflows got "halted" by pop-up alerts, and
> there was a great fear of users accidentally "scanning through" an
> alert without noticing.
>
> It seems like we've been slowly trying to mitigate the
> consequences of that decision, for example, with the menu option
> Checkin
> Modifiers->Ignore Pre-cataloged Items and the experimental Fast Entry
> (Asynchronous) checkbox, and culminating in the "Suppress
> popup-dialogs during check-in" library setting.
>
> It may be time to rethink this behavior from the ground-up, or at
> the very least, better document it (I had forgotten all about that
> library setting, despite having wrote it, and I bet a lot of folk
> would love to have it enabled).
>
> --
> Jason Etheridge
> | Support Manager
> | Equinox Software, Inc. / The Open Source Experts
> | phone: 1-877-OPEN-ILS (673-6457)
> | email: jason at esilibrary.com <mailto:jason at esilibrary.com>
> | web: http://www.esilibrary.com
>
>
>
>
> --
> Ruth Frasur
> Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
> Library
> 10 W. College Street in Hagerstown, Indiana (47346)
> p (765) 489-5632; f (765) 489-5808
>
> Our Kickin' Website<http://hagerstownlibrary.org> Our Rockin' Facebook
> Page <http://facebook.com/hjtplibrary> and Stuff I'm
> Reading<http://pinterest.com/hjtplibrary/ruth-reads/>
>
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