[OPEN-ILS-GENERAL] removing deleted item from Clear Holds

[Holly Brennan]

If the hold is showing in the client when you Browse the Holdshelf, you can try selecting it and, choosing Cancel Hold from the Actions menu.



Yep, already did that. It updated the status to Canceled, which I thought would make it go away after a day. It didn't.



I see a button that says Clear these Holds, but it's grayed out. I thought maybe someone with higher permissions could click that and make it go away, but I just called IT and even Admin privileges show that button grayed out.



So, I felt free to go crazy on the system. I was going to create a new item and retarget the cancelled hold. But I just read Tina's suggest to mark as Available (which didn't work because it said it was already available). Then I tried marking it Missing. That "worked"! It's off the Clear Shelf-Available Holds list.



It's not as satisfying as actually removing it.... Now I'm just waiting for the day when this comes back to haunt me! :)



Thanks for your ideas, Michele and Tina!



-Holly



[cid:image002.jpg at 01CF28BE.0F393B60]



-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Michele Morgan
Sent: Thursday, February 13, 2014 12:45 PM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] removing deleted item from Clear Holds



Hi Holly,



If the hold is showing in the client when you Browse the Holdshelf, you can try selecting it and, choosing Cancel Hold from the Actions menu.



Hope this helps,

Michele





On 2/13/2014 3:29 PM, Holly Brennan wrote:

> I was eager to delete an item that was currently checked out, so I

> placed a hold on it. When it arrived on my desk, I just deleted it.

> Woops. I didn't trap the hold, so now it's showing up on the Clear Shelf-Expired Holds list.... every day.

> And my name is attached to it, so staff know who to curse at.

>

> I'm not very hopeful that there's any way for me to remove this, but I

> thought I'd give it a try. Having an item on the Clear Holds list for

> eternity is a good motivator to find out.

>

> -Holly

>

> Holly Brennan

>

> Library Technology Specialist

>

> Homer Public Library

>

> 907-235-3180 (main)

>

> 907-435-3154 (direct)

>

> hbrennan at cityofhomer-ak.gov<mailto:hbrennan at cityofhomer-ak.gov>

>



--

Michele Morgan, Technical Assistant

North of Boston Library Exchange, Danvers Massachusetts mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>
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