[OPEN-ILS-GENERAL] ***SPAM*** RE: Holds placed prior to status change

[Laurie Love]

At Appalachian we actually put the book in as soon as it is ordered, so that patrons have plenty of time to place their  holds.  It saves lots of time at the desk.
Laurie Love

From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Elisabeth Keppler
Sent: Thursday, February 27, 2014 9:46 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds placed prior to status change

Thanks, everyone.  I really appreciate how generous Evergreen librarians are with their knowledge and experience!

Out of curiosity, is it common practice out there to add hot new titles to the catalog the day before their lay-down date so that holds can be filled as soon as a title is released?  We have patrons who call first thing on Tuesdays (mostly) to ask why their hold on the latest bestseller hasn't been filled yet.  If we add items on lay-down day and stash them in the back for 24 hours, they'll scream.

Lise Keppler

On Thu, Feb 27, 2014 at 9:17 AM, Laurie Love <LLove at arlibrary.org<mailto:LLove at arlibrary.org>> wrote:
Lise:
    I'm part of the NC Cardinal system also and Wilkes (Appalachian Regional) has been with Evergreen since 2011.  If you ever want to call or email me with questions, I'm happy to try to help.   The holds are really tricky with Evergreen and there are lots of  foibles.  The "Find another Target" is supposed to look for another title to satisfy the hold.  Doesn't always work in my experience though.
Laurie Love
Circ. Mgr.
Wilkes County Public Library
llove at arlibrary.org<mailto:llove at arlibrary.org>
336-838-2818<tel:336-838-2818>

From: open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org> [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Elisabeth Keppler
Sent: Thursday, February 27, 2014 9:05 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds placed prior to status change

We're new to Evergreen and have been struggling with holds on new items.  We've had issues with Find Another Target messing up the holds queue, but we may have been doing it incorrectly.

When you say to "Find Another Target for the hold on top of the queue", Tina, do you mean the first hold that appears when we click on View Holds for the record?  This seems to be the newest hold and might not be for our library's patron.  (We're in the NC Cardinal consortium.  Since we use 6-month age hold protection, holds outside Forsyth County won't be filled by new items we add here.)  We tried filtering to holds for just the branch where the new item was added, but that seems to have caused problems.  Would you mind elaborating on your recommendation?

Thanks very much,
Lise Keppler
Forsyth County Public Library

On Wed, Feb 26, 2014 at 6:36 PM, Tina Ji (Project Sitka) <tji at sitka.bclibraries.ca<mailto:tji at sitka.bclibraries.ca>> wrote:
Hi Deana,

If your 'missing' and 'trace' statuses are non-holdable, this is probably the expected behaviour. We experience the same thing with our hold targeter running every 15 mins for new holds (placed within 24 hours) and daily for old holds (placed 24 hours ago). So new holds may be targeted by a copy with newly achieved holdable status, but not the old ones.

The opportunistic capture is related to the hold_copy_map, which is updated by the hold targeter, thus updated daily for old holds. Items with newly achieved holdable status is not in that table for old holds.

We advise our sites doing Find Another Target for the hold on top of the queue or waiting for a day. The checkin modifier: Retarget Local Hold may help, to some extent.



Tina



Quoting Deana Cunningham <deana.cunningham at granvillecounty.org<mailto:deana.cunningham at granvillecounty.org>>:
Hi great brain!

I was playing around today on our test server and have a question  about hold triggering. After an item has a status change to  "missing" or "trace", any holds placed prior to that change are not  getting triggered upon item check in. I have tried checking the item  in numerous times (to see if maybe the first time when it changes  the status back to "reshelving" it would activate the hold for  capture at the next check in, but it did not. Placing a new hold on  the item after the status has been changed back to "reshelving"  causes that hold to be triggered on subsequent check ins, but the  hold placed before changing to "trace" or "missing" is not triggered.

Something I'm missing here?

I also realize the item should be caught during the regular "check  for holds" cron job (which is another problem we're having) but I am  only looking at opportunistic hold capturing right now.

Thanks!

Deana

Deana Cunningham
Branch Manager, South Branch Library
1550 S. Campus Dr.
Creedmoor, NC 27522
Phone: (919) 528-1752<tel:%28919%29%20528-1752>
Fax: (919) 528-1376<tel:%28919%29%20528-1376>
deana.cunningham at granvillecounty.org<mailto:deana.cunningham at granvillecounty.org>

Tina Ji
1-888-848-9250<tel:1-888-848-9250>
Trainer/Help Desk Specialist
BC Libraries Cooperative/Sitka



--
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070<tel:336-703-3070>



--
Lise Keppler
Forsyth County Public Library
660 W 5th St
Winston Salem NC 27101
336-703-3070
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