[OPEN-ILS-GENERAL] Holds placed prior to status change

[Lynn Floyd]

We generally add the titles before release date, and keep them in the
In-processing status.  This allows the holds to be placed, but the title is
technically unavailable.  Then release date, we check them all in and
capture the holds.  We generally do it this way because of the amount of
titles in general we catalog. Also patrons then can place their own holds on
the title, when it shows up in the catalog.

 

Lynn Floyd 
lfloyd at andersonlibrary.org 
Anderson County Library 
864-260-4500 x181 
http://www.andersonlibrary.org <http://www.andersonlibrary.org/>  
  

 

From: open-ils-general-bounces at list.georgialibraries.org
[mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of
Elisabeth Keppler
Sent: Thursday, February 27, 2014 9:46 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds placed prior to status change

 

Thanks, everyone.  I really appreciate how generous Evergreen librarians are
with their knowledge and experience!

 

Out of curiosity, is it common practice out there to add hot new titles to
the catalog the day before their lay-down date so that holds can be filled
as soon as a title is released?  We have patrons who call first thing on
Tuesdays (mostly) to ask why their hold on the latest bestseller hasn't been
filled yet.  If we add items on lay-down day and stash them in the back for
24 hours, they'll scream.

 

Lise Keppler

 

On Thu, Feb 27, 2014 at 9:17 AM, Laurie Love <LLove at arlibrary.org> wrote:

Lise:

    I'm part of the NC Cardinal system also and Wilkes (Appalachian
Regional) has been with Evergreen since 2011.  If you ever want to call or
email me with questions, I'm happy to try to help.   The holds are really
tricky with Evergreen and there are lots of  foibles.  The "Find another
Target" is supposed to look for another title to satisfy the hold.  Doesn't
always work in my experience though.

Laurie Love

Circ. Mgr.

Wilkes County Public Library

llove at arlibrary.org

336-838-2818

 

From: open-ils-general-bounces at list.georgialibraries.org
[mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of
Elisabeth Keppler
Sent: Thursday, February 27, 2014 9:05 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds placed prior to status change

 

We're new to Evergreen and have been struggling with holds on new items.
We've had issues with Find Another Target messing up the holds queue, but we
may have been doing it incorrectly.  

 

When you say to "Find Another Target for the hold on top of the queue",
Tina, do you mean the first hold that appears when we click on View Holds
for the record?  This seems to be the newest hold and might not be for our
library's patron.  (We're in the NC Cardinal consortium.  Since we use
6-month age hold protection, holds outside Forsyth County won't be filled by
new items we add here.)  We tried filtering to holds for just the branch
where the new item was added, but that seems to have caused problems.  Would
you mind elaborating on your recommendation?

 

Thanks very much,

Lise Keppler

Forsyth County Public Library

 

On Wed, Feb 26, 2014 at 6:36 PM, Tina Ji (Project Sitka)
<tji at sitka.bclibraries.ca> wrote:

Hi Deana,

If your 'missing' and 'trace' statuses are non-holdable, this is probably
the expected behaviour. We experience the same thing with our hold targeter
running every 15 mins for new holds (placed within 24 hours) and daily for
old holds (placed 24 hours ago). So new holds may be targeted by a copy with
newly achieved holdable status, but not the old ones.

The opportunistic capture is related to the hold_copy_map, which is updated
by the hold targeter, thus updated daily for old holds. Items with newly
achieved holdable status is not in that table for old holds.

We advise our sites doing Find Another Target for the hold on top of the
queue or waiting for a day. The checkin modifier: Retarget Local Hold may
help, to some extent.



Tina




Quoting Deana Cunningham <deana.cunningham at granvillecounty.org>:

Hi great brain!

I was playing around today on our test server and have a question  about
hold triggering. After an item has a status change to  "missing" or "trace",
any holds placed prior to that change are not  getting triggered upon item
check in. I have tried checking the item  in numerous times (to see if maybe
the first time when it changes  the status back to "reshelving" it would
activate the hold for  capture at the next check in, but it did not. Placing
a new hold on  the item after the status has been changed back to
"reshelving"  causes that hold to be triggered on subsequent check ins, but
the  hold placed before changing to "trace" or "missing" is not triggered.

Something I'm missing here?

I also realize the item should be caught during the regular "check  for
holds" cron job (which is another problem we're having) but I am  only
looking at opportunistic hold capturing right now.

Thanks!

Deana

Deana Cunningham
Branch Manager, South Branch Library
1550 S. Campus Dr.
Creedmoor, NC 27522
Phone: (919) 528-1752 <tel:%28919%29%20528-1752> 
Fax: (919) 528-1376 <tel:%28919%29%20528-1376> 
deana.cunningham at granvillecounty.org

 

Tina Ji
1-888-848-9250
Trainer/Help Desk Specialist
BC Libraries Cooperative/Sitka





 

-- 

Lise Keppler

Forsyth County Public Library

660 W 5th St

Winston Salem NC 27101

336-703-3070





 

-- 

Lise Keppler

Forsyth County Public Library

660 W 5th St

Winston Salem NC 27101

336-703-3070

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