[OPEN-ILS-GENERAL] Holds placed prior to status change

[Mary Toma]

We catalogue our on order items and allow patrons put holds on before they
arrive.  When the items arrive we check for those that have holds (the
status is changed from on order to cataloging so that staff know the item
has arrived) and those are fast tracked through processing. I put a
coloured slip of paper into those items that have holds so that staff know
to fast track them.

Mary Toma
South Central Regional Library
Winkler, MB


On Thu, Feb 27, 2014 at 8:46 AM, Elisabeth Keppler <keppleep at forsyth.cc>wrote:

> Thanks, everyone.  I really appreciate how generous Evergreen librarians
> are with their knowledge and experience!
>
> Out of curiosity, is it common practice out there to add hot new titles to
> the catalog the day before their lay-down date so that holds can be filled
> as soon as a title is released?  We have patrons who call first thing on
> Tuesdays (mostly) to ask why their hold on the latest bestseller hasn't
> been filled yet.  If we add items on lay-down day and stash them in the
> back for 24 hours, they'll scream.
>
> Lise Keppler
>
>
> On Thu, Feb 27, 2014 at 9:17 AM, Laurie Love <LLove at arlibrary.org> wrote:
>
>>  Lise:
>>
>>     I'm part of the NC Cardinal system also and Wilkes (Appalachian
>> Regional) has been with Evergreen since 2011.  If you ever want to call or
>> email me with questions, I'm happy to try to help.   The holds are really
>> tricky with Evergreen and there are lots of  foibles.  The "Find another
>> Target" is supposed to look for another title to satisfy the hold.  Doesn't
>> always work in my experience though.
>>
>> Laurie Love
>>
>> Circ. Mgr.
>>
>> Wilkes County Public Library
>>
>> llove at arlibrary.org
>>
>> 336-838-2818
>>
>>
>>
>> *From:* open-ils-general-bounces at list.georgialibraries.org [mailto:
>> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Elisabeth
>> Keppler
>> *Sent:* Thursday, February 27, 2014 9:05 AM
>> *To:* Evergreen Discussion Group
>> *Subject:* Re: [OPEN-ILS-GENERAL] Holds placed prior to status change
>>
>>
>>
>> We're new to Evergreen and have been struggling with holds on new items.
>>  We've had issues with Find Another Target messing up the holds queue, but
>> we may have been doing it incorrectly.
>>
>>
>>
>> When you say to "Find Another Target for the hold on top of the queue",
>> Tina, do you mean the first hold that appears when we click on View Holds
>> for the record?  This seems to be the newest hold and might not be for our
>> library's patron.  (We're in the NC Cardinal consortium.  Since we use
>> 6-month age hold protection, holds outside Forsyth County won't be filled
>> by new items we add here.)  We tried filtering to holds for just the branch
>> where the new item was added, but that seems to have caused problems.
>>  Would you mind elaborating on your recommendation?
>>
>>
>>
>> Thanks very much,
>>
>> Lise Keppler
>>
>> Forsyth County Public Library
>>
>>
>>
>> On Wed, Feb 26, 2014 at 6:36 PM, Tina Ji (Project Sitka) <
>> tji at sitka.bclibraries.ca> wrote:
>>
>> Hi Deana,
>>
>> If your 'missing' and 'trace' statuses are non-holdable, this is probably
>> the expected behaviour. We experience the same thing with our hold targeter
>> running every 15 mins for new holds (placed within 24 hours) and daily for
>> old holds (placed 24 hours ago). So new holds may be targeted by a copy
>> with newly achieved holdable status, but not the old ones.
>>
>> The opportunistic capture is related to the hold_copy_map, which is
>> updated by the hold targeter, thus updated daily for old holds. Items with
>> newly achieved holdable status is not in that table for old holds.
>>
>> We advise our sites doing Find Another Target for the hold on top of the
>> queue or waiting for a day. The checkin modifier: Retarget Local Hold may
>> help, to some extent.
>>
>>
>>
>> Tina
>>
>>
>>
>>
>> Quoting Deana Cunningham <deana.cunningham at granvillecounty.org>:
>>
>> Hi great brain!
>>
>> I was playing around today on our test server and have a question  about
>> hold triggering. After an item has a status change to  "missing" or
>> "trace", any holds placed prior to that change are not  getting triggered
>> upon item check in. I have tried checking the item  in numerous times (to
>> see if maybe the first time when it changes  the status back to
>> "reshelving" it would activate the hold for  capture at the next check in,
>> but it did not. Placing a new hold on  the item after the status has been
>> changed back to "reshelving"  causes that hold to be triggered on
>> subsequent check ins, but the  hold placed before changing to "trace" or
>> "missing" is not triggered.
>>
>> Something I'm missing here?
>>
>> I also realize the item should be caught during the regular "check  for
>> holds" cron job (which is another problem we're having) but I am  only
>> looking at opportunistic hold capturing right now.
>>
>> Thanks!
>>
>> Deana
>>
>> Deana Cunningham
>> Branch Manager, South Branch Library
>> 1550 S. Campus Dr.
>> Creedmoor, NC 27522
>> Phone: (919) 528-1752
>> Fax: (919) 528-1376
>> deana.cunningham at granvillecounty.org
>>
>>
>>
>>   Tina Ji
>> 1-888-848-9250
>> Trainer/Help Desk Specialist
>> BC Libraries Cooperative/Sitka
>>
>>
>>
>>
>>
>> --
>>
>> Lise Keppler
>>
>> Forsyth County Public Library
>>
>> 660 W 5th St
>>
>> Winston Salem NC 27101
>>
>> 336-703-3070
>>
>
>
>
> --
> Lise Keppler
> Forsyth County Public Library
> 660 W 5th St
> Winston Salem NC 27101
> 336-703-3070
>



-- 
Mary Toma
Head Librarian
South Central Regional Library
160 Main Street
Box 1540
Winkler, MB R6W 4B4
204-325-5864
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