[OPEN-ILS-GENERAL] Two new problems (just noticed)

[Sharp, Chris]

Hi Deana,

> We have three Express Libraries in our system - lockers where patrons
> can pick up books they put on hold. When we were running Evergreen
> 2.3.2 everything worked fine with these locations. However, we
> upgraded to 2.5.1 awhile back and I just now noticed that the
> Express libraries are grayed out as hold pickup locations both
> through the staff client and the OPAC patron side. I have looked
> over the Org Types and Org Unit settings in the admin - server admin
> menu but cannot see what is wrong. I don't have addresses set up for
> these locations, but I don't have addresses set up for our other
> physical library branches either.

Look again at Admin -> Local Administration -> Library Settings Editor and check the setting "OPAC: Org Unit is not a hold pickup library" for each of the affected locations.  Make sure that the "Context Location" at the top is set to each locker's location.

> The other problem is more ominous. Yesterday we had a patron come in
> insisting he had returned a book that was still checked out on his
> account. When I looked at the item status, it said it was available
> and that it was added to the system June 13. When I talked to our
> tech services person, she said the book came to her as misscanned or
> noncataloged, so she had added it back in the system. I figured it
> was a fluke until today. We were checking in items from the book
> drop when one came up as misscanned or noncataloged. I looked at the
> patron record for the other books that came in that were likely
> checked out by the same patron and, sure enough, this book was
> there. I tried scanning and typing the number in and even searched
> the catalog by title but there is no record of this item at all,
> except on this patron's account. My suspicion is that something
> happened and some records were dropped, but I don't have the
> faintest idea how to begin troubleshooting this.

Sounds like someone deleted those items while they were still checked out.  You can't see deleted items from within the staff client, but you can from reports or via direct SQL queries to the database.  I would suspect someone did a batch deletion of items, so you might display the "Last Edit Date/Time" field for the items when creating a reports template.

Hope that helps!

Chris

-- 
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/