[OPEN-ILS-GENERAL] Simple self check

[Michele Morgan]

Ben and Tony,

Thank you so much for your detailed responses!

We had intially worked with OpenKiosk without success, but based on Ben’s comments, we may give that another try, enabling pop-ups and tabbed browsing. And Tony’s experiences with different browsers will help us better focus on the best kiosk to use. We’ll look closer at the system side things, too.

We have libraries that are very interested in using this, but we need to make sure it runs reliably without needing staff attention, which is, after all, the whole point of self check :)

I hope others continue to share their experiences!

Thanks,
Michele

Michele Morgan
mmorgan at noblenet.org



On Jun 19, 2014, at 9:58 AM, Tony Bandy <tonyb at ohionet.org> wrote:

> Hi Michele, folks, 
> 
> I apologize for not responding sooner on this, and please pardon any duplication with my responses below.  We were also having issues similar to you in that receipts wouldn't work as they should.  We're (COOL, cool-cat.org) are running a bit earlier version than you (2.4.2), but here's what we did to get things working:
> 
> ------------------------------
> 
> 1.  Copied the default selfcheck templates from the openils directory to the custom templates folder for the library.
> 
> 2.  Made sure the initial connection was at https.  (See https://bugs.launchpad.net/evergreen/+bug/1047485)
> 
> 3.  In notification/action triggers, copied the default self-check receipts (4 of them) to custom templates for our library.  I also looked at https://bugs.launchpad.net/evergreen/+bug/793627 and removed the hours from the template from div to div and removed the hours notation from the head of the template as a precaution ([%- SET hours = lib.hours_of_operation -%]).  
> 
> 4.  Things seemed to work a bit better, but we were still encountering problems with receipts with browsers other than Chrome.  I tested in Windows 7, 8, and Mavericks the following browsers:
> 
> Internet Explorer 11
> Latest version of Firefox (can't keep track of their versions--too many to keep up with)
> Latest version of Chrome
> Latest version of Safari
> 
> 5.  Using the Chrome 'inspect element' option on the self-check interface, I also noticed on our system some 404 errors about missing JS scripts.  This may or may not be relevant, but is something I noticed.
> 
> 6.  Finally, working with ESI, we upgraded our version of OpenSRF.  This last point seemed to really help.
> 
> ------------------------------
> 
> After all these steps, our self-check seems to be working good at this point in Chrome and Firefox.  IE support continues to be an issue, but looking through earlier threads, the interface was originally designed with Firefox, etc. in mind...I know developing for IE can be troublesome.  Ben Shum also helped me track down some errors, but if you search the mailing lists (maybe you've done this already), they were helpful to me as well.  I also am looking at Ben and Buzzy's discussion here as well:  http://list.georgialibraries.org/pipermail/open-ils-general/2014-January/009481.html.
> 
> Hope all this helps a bit!
> 
> 
> --Tony
> 
> Tony Bandy
> tonyb at ohionet.org
> OHIONET
> 1500 West Lane Ave.
> Columbus, OH  43221-3975
> 614-486-2966 x19
> 
> -----Original Message-----
> From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Michele Morgan
> Sent: Wednesday, June 18, 2014 5:01 PM
> To: Evergreen Discussion Group
> Subject: [OPEN-ILS-GENERAL] Simple self check
> 
> We are wondering how many libraries are using the simple self check web interface built into Evergreen as documented here:
> 
> http://docs.evergreen-ils.org/2.5/_self_checkout.html
> 
> One of the problems we are having is printing receipts reliably. In Firefox, receipts print sometimes, but other times they do not print and leave a progress bar hanging on the screen.
> 
> We have also experimented with running self check in NetKiosk, but have not been able to print receipts at all there.
> 
> What sort of experiences have others had using the Simple Self Check?
> 
> Any advice or recommendations for getting receipts to print reliably is welcome.
> 
> --
> Michele Morgan, Technical Assistant
> North of Boston Library Exchange, Danvers Massachusetts mmorgan at noblenet.org