[OPEN-ILS-GENERAL] Moving holds position

Sat Mar 22 23:17:38 EDT 2014

I agree that suspending the hold is the way to go here.  You can do this
for your patron, or you can guide her through the process of doing this
for herself.  Many patrons, even ones who use holds frequently, don't know
that they can suspend and activate holds themselves, but find this really
useful once you show them how to use it.

We have a screencast aimed at the public that explains this feature:
http://youtu.be/57UJDqaMeqY

-- 
Elizabeth Thomsen, Member Services Manager
NOBLE: North of Boston Library Exchange
26 Cherry Hill Drive
Danvers Massachusetts 01923
E-mail: et at noblenet.org

On Sat, March 22, 2014 4:45 pm, Cheryl Middleton wrote:
> I would also suggest suspending the hold and then reactivating.  Moving
> items around in the holds queue could cause all kinds of unwanted and
> unexpected results.
>
>
> Cheryl Middleton, Librarian/Branch Manager/System Trainer
> South Asheville/Oakley Branch Library
> Buncombe County Public Libraries
> 749 Fairview Road
> Asheville, NC 28803
> 828-250-4754
> cheryl.middleton at buncombecounty.org
>
>
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> Today's Topics:
>
>    1. Question about moving hold positions (Maria Parker)
>    2. Re: Question about moving hold positions (Elisabeth Keppler)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Fri, 21 Mar 2014 16:06:47 -0400
> From: Maria Parker <Maria.Parker at kentonlibrary.org>
> Subject: [OPEN-ILS-GENERAL] Question about moving hold positions
> To: Evergreen Discussion Group
>         <open-ils-general at list.georgialibraries.org>
> Message-ID: <0C01D016C4604B4D977C77AE229FC3D74B9E875650 at mail>
> Content-Type: text/plain; charset="us-ascii"
>
> Greetings,
> I am sure this question has come up a lot in the past but right I am
> trying to help a co-worker and both of us are a bit confused about how to
> move a hold down the queue. She had a hold to come but she doesn't need it
> right now but wanted to move down from position 12 to 20 so that she would
> have time to get the first disc in the series before seeing the second
> disc. I could move her up to position 1 or cancel the hold and move her to
> the bottom of the list. Is there something that I am completely missing?
> This doesn't normally come up so I really would like to know.
> Thanks a bunch,
> Maria
>
> Maria Parker
> Circulation Supervisor
> Mary Ann Mongan Branch
> 502 Scott Boulevard
> Covington, KY 41011
>
> Telephone: 859-962-4060 ext. 4075
> Fax :859-261-2676
> Email: maria.parker at kentonlibrary.org
>
>
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> Message: 2
> Date: Fri, 21 Mar 2014 19:37:33 -0400
> From: Elisabeth Keppler <keppleep at forsyth.cc>
> Subject: Re: [OPEN-ILS-GENERAL] Question about moving hold positions
> To: Evergreen Discussion Group
>         <open-ils-general at list.georgialibraries.org>
> Message-ID:
>         <CAPzk7mtE4ujUfOXbWnnfTRhUf2_LgmsNtUZ=oeo-VHXGEwUrrw at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> There may be a more elegant answer that someone who knows what they're
> doing could tell you, but how about suspending the hold until she's seen
> the first disc?  If her hold is already in the queue, as soon as it's
> reactivated, she'll back in position and won't have to start at the
> bottom.
>
> Thanks,
> Lise Keppler
>
>
> On Fri, Mar 21, 2014 at 4:06 PM, Maria Parker <
> Maria.Parker at kentonlibrary.org> wrote:
>
>> Greetings,
>>
>> I am sure this question has come up a lot in the past but right I am
>> trying to help a co-worker and both of us are a bit confused about how
>> to
>> move a hold down the queue. She had a hold to come but she doesn't need
>> it
>> right now but wanted to move down from position 12 to 20 so that she
>> would
>> have time to get the first disc in the series before seeing the second
>> disc. I could move her up to position 1 or cancel the hold and move her
>> to
>> the bottom of the list. Is there something that I am completely missing?
>> This doesn't normally come up so I really would like to know.
>>
>> Thanks a bunch,
>>
>> Maria
>>
>>
>>
>> Maria Parker
>>
>> Circulation Supervisor
>>
>> Mary Ann Mongan Branch
>>
>> 502 Scott Boulevard
>>
>> Covington, KY 41011
>>
>>
>>
>> Telephone: 859-962-4060 ext. 4075
>>
>> Fax :859-261-2676
>>
>> Email: maria.parker at kentonlibrary.org
>>
>>
>>
>>
>>
>
>
>
> --
> Lise Keppler
> Forsyth County Public Library
> 660 W 5th St
> Winston Salem NC 27101
> 336-703-3070
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