[OPEN-ILS-GENERAL] Standing penalties not removes automatically

[Erica Rohlfs]

Good Morning Deana,

I tested this scenario with the parameters that you mention (tested on
version 2.5.3b). You are correct, and this is unexpected behavior.
Normally, you should have the ability to just select Refresh, and the
penalty will recalculate. However, the user's account is retaining the
penalty. This will probably result in a Launchpad ticket. However, for now,
there is a workaround that you may have already discovered.

Within the patron account, select *Messages*. Select the penalty that
should not be on the user's account. Either by right-clicking or by
selecting *Actions for these Penalties / Messages*, select either
*Remove*(if you want to completely remove the penalty) or
*Archive* (if you want to retain the fact that the penalty happened). This
should clear the penalty off of the  account. If the penalty should, in
fact, be on the account, the penalty will return when you re-retrieve that
account.



I hope this helps!

Erica


On Mon, Mar 17, 2014 at 11:06 AM, Deana Cunningham <
deana.cunningham at granvillecounty.org> wrote:

>  Hi all,
>
>  Last week I asked if anyone had any insight into Evergreen 2.5.1 not
> removing standing penalties once the situation that triggered the penalty
> had been corrected. For example, our Nonverified patrons can only have two
> items out at a time. After that, the "Max Checkout Reached" penalty is
> triggered and their card is effectively blocked. Even after those two items
> are checked in, however, Evergreen is still holding on to the "Max Checkout
> Reached" penalty and blocking their card. Even after changing the patron
> profile from Nonverified to resident and checking in both their items their
> card remains blocked.
>
>  Is there a script that should be running to remove these standing
> penalties? While we can go in and manually remove them, staff will not
> always know that they need to do that.
>
>  Thanks in advance for the help!
>
>  Deana
>
> Deana Cunningham
> Branch Manager, South Branch Library
> 1550 S. Campus Dr.
> Creedmoor, NC 27522
> Phone: (919) 528-1752
> Fax: (919) 528-1376
> deana.cunningham at granvillecounty.org
>



-- 

Erica Rohlfs
Education Librarian
Equinox Software Inc. / The Open Source Experts
Phone: 770-709-5572 | 1-877-OPEN-ILS (673-6457) x5572
Email: erohlfs at esilibrary.com
Web: http://www.esilibrary.com
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