[OPEN-ILS-GENERAL] Standing Penalties

[Holly Brennan]

>>This allowed Holds to be captured and put on the Holdshelf for patrons who have exceeded the fine limit.  Before this change patrons who had not yet exceeded the fine limit could place a Hold and then when the Hold arrived at the pickup location if the patron's fines at that time had exceeded the limit, staff would not be alerted to the Hold when checking in the item.

Thanks for this info, Joan. We recently discovered the same problem with our penalties. We WANT patrons with fines to have items on hold, because then we can get them to pay up!

-Holly

From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Joan Kranich
Sent: Monday, May 05, 2014 10:41 AM
To: 'Evergreen Discussion Group'
Subject: Re: [OPEN-ILS-GENERAL] Standing Penalties

Hi,

We updated our standing penalty for Patron_Exceeds_Fines to:  CIRC|FULFILL|HOLD|RENEW.
We removed CAPTURE.

This allowed Holds to be captured and put on the Holdshelf for patrons who have exceeded the fine limit.  Before this change patrons who had not yet exceeded the fine limit could place a Hold and then when the Hold arrived at the pickup location if the patron's fines at that time had exceeded the limit, staff would not be alerted to the Hold when checking in the item.  Now staff are alerted and can put it on the Holdshelf and when the patron comes to check out the item staff will see the block and be able to resolve it (hopefully) with the patron.

In looking closely at our Holds data, the only Holds I see with a Fulfillment date appear to be Holds that were checked out to a patron but not first captured.  We have the library setting Checkout Fills Related Hold set to True.

I am continuing to test and look at the data to fully understand when something is considered fulfilled but that's what I've found so far.

Joan

Joan Kranich
C/W MARS Member Services
jkranich at cwmars.org<mailto:jkranich at cwmars.org>
508-755-3323 ext. 21

From: open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Deana Cunningham
Sent: Monday, May 05, 2014 1:57 PM
To: open-ils-general at list.georgialibraries.org<mailto:open-ils-general at list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] Standing Penalties

Srey Seng - Thank you for your answer to my question regarding the standing penalty labeled "fulfill". I still don't quite think I've got it right. There are five potential penalties - Circ, Fulfill, Hold, Capture, renew. I would think "circ" means check out, "hold" means place a hold, "capture" means capture an item for the hold, and "renew" means renew.

Anyone want to chime in on the "fulfill" penalty?

Deana

Deana Cunningham
Branch Manager, South Branch Library
1550 S. Campus Dr.
Creedmoor, NC 27522
Phone: (919) 528-1752
Fax: (919) 528-1376
deana.cunningham at granvillecounty.org<mailto:deana.cunningham at granvillecounty.org>
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