[OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

[Ben Shum]

Hi Jennifer,

This sounded familiar, and I wonder if you've taken a look at this reply by
Jennifer Pringle (from Sitka) where she suggests it may be a working
locations / permissions issue for the staff accounts attempting to access
users.

See threaded discussion:  http://markmail.org/message/ec7pucv23mhq7fuz

Have you looked at the working locations for the staff users to determine
if her hypothesis was correct?

-- Ben

On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:

>  All -
>
>
>
> Ok. I'm new to evergreen, but I am pretty sure that all the display within
> the staff client is governed by html code / files, right?   I mean, if you
> hit the "debug" button, you see the html code.
>
>
>
>   So.  We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client window
> when we go to edit a patron record.  We also cannot register a patron.  The
> same screen displays.    Like this:
>
>
>
>
>
> Some of the buttons are displaying, but not the rest of the form – and no
> data.      Data is all there in the system, but it does not display.
>
>
>
> What is wrong??  I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted.   I investigated this by looking at our development server
> files.  We CAN view the patron records there with no trouble.    I hit the
> “debug” button there and printed off that file, and did the same in the
> client that is not working.  I DO notice that there are differences in the
> code and some lines are missing or not in the same places.
>
>
>
>    How do we fix this?   Is this really the problem?     Can we just
> simply re-install (copy etc) the file from our development server over to
> the other one?     The source from debug is:
> oils://remote/eg/actor/user/register    Should all the files in that
> directory also be swapped out?     Is there a js file call that is
> necessary that maybe got corrupted or deleted?
>
>
>
> Can anyone give any guidance on this?     Is it possible that the files on
> the server have gotten corrupted?   Is there a way to make this easy?  Or
> do we have to do a complete reload of the files?
>
>
>
>   Thanks!
>
>
>
> Jennifer
>
> --------------------------------------------------
>
> Jennifer Walz, MLS - ILS troubleshooter
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlwalz at asbury.edu
>



-- 
Benjamin Shum
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070, ext. 113
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