[OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

[Sharp, Chris]

Jennifer, 

Just to rule out permissions completely, can you verify that your "admin" user has the super_user flag marked true?  That would be discoverable with this direct query to the database:

SELECT super_user FROM actor.usr WHERE id = 1;

If that returns true ('t'), and you know that's the user you're logging in as, that effectively rules out permissions for this issue.

As far as file corruption goes, you can compare the files on your live server with the ones from your test/development server with the Linux "diff" command.  If that returns without an error, the files are the same.

Hope that's helpful,

Chris

----- Original Message -----
> From: "Jennifer Walz" <jlwalz at asbury.edu>
> To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
> Sent: Tuesday, November 11, 2014 2:38:17 PM
> Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
> 
> 
> 
> 
> Ben,
> 
> 
> 
> Thanks for the reply. I saw that discussion and we investigated the
> issue that was raised. That is not the problem. There are no working
> locations or any permissions that will let us see the patron record.
> It appears corrupted and not giving us an error message. We have
> tried viewing it with admin level permissions down to the lowliest
> staff. It DOES show up with all permissions on our development copy
> of the software. And the only discernible differences I can see are
> the display properties in the html code. But how can it be fixed?
> 
> 
> 
> Thanks!
> 
> 
> 
> Jennifer
> 
> --------------------------------------------------
> Jennifer Walz, MLS - ILS minister of operations
> Kinlaw Library - Asbury University
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlwalz at asbury.edu
> 
> 
> 
> From: open-ils-general-bounces at list.georgialibraries.org
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On
> Behalf Of Ben Shum
> Sent: Tuesday, November 11, 2014 2:26 PM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
> 
> 
> 
> 
> Hi Jennifer,
> 
> 
> 
> 
> 
> This sounded familiar, and I wonder if you've taken a look at this
> reply by Jennifer Pringle (from Sitka) where she suggests it may be
> a working locations / permissions issue for the staff accounts
> attempting to access users.
> 
> 
> 
> 
> 
> See threaded discussion: http://markmail.org/message/ec7pucv23mhq7fuz
> 
> 
> 
> 
> 
> Have you looked at the working locations for the staff users to
> determine if her hypothesis was correct?
> 
> 
> 
> 
> 
> -- Ben
> 
> 
> 
> 
> 
> On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer < jlwalz at asbury.edu >
> wrote:
> 
> 
> 
> All -
> 
> 
> 
> Ok. I'm new to evergreen, but I am pretty sure that all the display
> within the staff client is governed by html code / files, right? I
> mean, if you hit the "debug" button, you see the html code.
> 
> 
> 
> So. We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client
> window when we go to edit a patron record. We also cannot register a
> patron. The same screen displays. Like this:
> 
> 
> 
> 
> 
> 
> 
> Some of the buttons are displaying, but not the rest of the form –
> and no data. Data is all there in the system, but it does not
> display.
> 
> 
> 
> What is wrong?? I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted. I investigated this by looking at our development server
> files. We CAN view the patron records there with no trouble. I hit
> the “debug” button there and printed off that file, and did the same
> in the client that is not working. I DO notice that there are
> differences in the code and some lines are missing or not in the
> same places.
> 
> 
> 
> How do we fix this? Is this really the problem? Can we just simply
> re-install (copy etc) the file from our development server over to
> the other one? The source from debug is:
> oils://remote/eg/actor/user/register Should all the files in that
> directory also be swapped out? Is there a js file call that is
> necessary that maybe got corrupted or deleted?
> 
> 
> 
> Can anyone give any guidance on this? Is it possible that the files
> on the server have gotten corrupted? Is there a way to make this
> easy? Or do we have to do a complete reload of the files?
> 
> 
> 
> Thanks!
> 
> 
> 
> Jennifer
> 
> --------------------------------------------------
> 
> Jennifer Walz, MLS - ILS troubleshooter
> 
> Kinlaw Library - Asbury University
> 
> One Macklem Drive, Wilmore, KY 40390
> 
> 859-858-3511 ext. 2269
> 
> jlwalz at asbury.edu
> 
> 
> 
> 
> 
> 
> 
> 
> --
> 
> 
> 
> 
> 
> Benjamin Shum
> 
> 
> Evergreen Systems Manager
> 
> 
> Bibliomation, Inc.
> 
> 
> 24 Wooster Ave.
> 
> 
> Waterbury, CT 06708
> 
> 
> 203-577-4070, ext. 113

-- 
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/