[OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

[Grace Dunbar]

Jennifer,
While this community is wonderful, smart, and helpful, they may not always
be able to help pinpoint and troubleshoot issues local to your Evergreen
installation. If you need more assistance than the mailing list and IRC
channel can provide on your timetable, you may want to look into getting
some consulting or support assistance from a vendor. The community
maintains a page of known Evergreen vendors.
http://evergreen-ils.org/dokuwiki/doku.php?id=faqs:evergreen_companies

I hope you find your solution here, though!
Grace
(who, in the interest of full disclosure, works for one of the vendors)

On Tue, Nov 11, 2014 at 2:38 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:

>  Ben,
>
>
>
> Thanks for the reply.  I saw that discussion and we investigated the issue
> that was raised.  That is not the problem.   There are no working locations
> or any permissions that will let us see the patron record.  It appears
> corrupted and not giving us an error message.   We have tried viewing it
> with admin level permissions down to the lowliest staff.    It DOES show up
> with all permissions on our development copy of the software.     And the
> only discernible differences I can see are the display properties in the
> html code.    But how can it be fixed?
>
>
>
> Thanks!
>
>
>
> Jennifer
>
> --------------------------------------------------
> Jennifer Walz, MLS -  ILS minister of operations
> Kinlaw Library -  *Asbury University*
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlwalz at asbury.edu
>
>
>
> *From:* open-ils-general-bounces at list.georgialibraries.org [mailto:
> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Ben
> Shum
> *Sent:* Tuesday, November 11, 2014 2:26 PM
> *To:* Evergreen Discussion Group
> *Subject:* Re: [OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?
>
>
>
> Hi Jennifer,
>
>
>
> This sounded familiar, and I wonder if you've taken a look at this reply
> by Jennifer Pringle (from Sitka) where she suggests it may be a working
> locations / permissions issue for the staff accounts attempting to access
> users.
>
>
>
> See threaded discussion:  http://markmail.org/message/ec7pucv23mhq7fuz
>
>
>
> Have you looked at the working locations for the staff users to determine
> if her hypothesis was correct?
>
>
>
> -- Ben
>
>
>
> On Tue, Nov 11, 2014 at 2:05 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:
>
> All -
>
>
>
> Ok. I'm new to evergreen, but I am pretty sure that all the display within
> the staff client is governed by html code / files, right?   I mean, if you
> hit the "debug" button, you see the html code.
>
>
>
>   So.  We are still having problems with our patron records displaying.
> In other words, we get a blank screen (almost) in the staff client window
> when we go to edit a patron record.  We also cannot register a patron.  The
> same screen displays.    Like this:
>
>
>
>
>
> Some of the buttons are displaying, but not the rest of the form – and no
> data.      Data is all there in the system, but it does not display.
>
>
>
> What is wrong??  I am guessing it has to do with the html code is not
> getting the right info from a js file or some part of the code is
> corrupted.   I investigated this by looking at our development server
> files.  We CAN view the patron records there with no trouble.    I hit the
> “debug” button there and printed off that file, and did the same in the
> client that is not working.  I DO notice that there are differences in the
> code and some lines are missing or not in the same places.
>
>
>
>    How do we fix this?   Is this really the problem?     Can we just
> simply re-install (copy etc) the file from our development server over to
> the other one?     The source from debug is:
> oils://remote/eg/actor/user/register    Should all the files in that
> directory also be swapped out?     Is there a js file call that is
> necessary that maybe got corrupted or deleted?
>
>
>
> Can anyone give any guidance on this?     Is it possible that the files on
> the server have gotten corrupted?   Is there a way to make this easy?  Or
> do we have to do a complete reload of the files?
>
>
>
>   Thanks!
>
>
>
> Jennifer
>
> --------------------------------------------------
>
> Jennifer Walz, MLS - ILS troubleshooter
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlwalz at asbury.edu
>
>
>
>
>
> --
>
> Benjamin Shum
>
> Evergreen Systems Manager
>
> Bibliomation, Inc.
>
> 24 Wooster Ave.
>
> Waterbury, CT 06708
>
> 203-577-4070, ext. 113
>



-- 
Grace Dunbar, Vice President
Equinox Software, Inc.  -  The Open Source Experts
gdunbar at esilibrary.com
1-877-OPEN-ILS    www.esilibrary.com
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