[OPEN-ILS-GENERAL] Corrupt files? Can they be reloaded?

[Michele Morgan]

Hi Jennifer,

Do you have a lot of Patron Statistical Categories? Or a large Permission Group 
tree?

Since you cannot load even the registration screen, I wonder if it is timing out 
getting data to populate that screen.

Just a thought..

-Michele

On 11/11/2014 2:05 PM, Walz, Jennifer wrote:
> All -
>
> Ok. I'm new to evergreen, but I am pretty sure that all the display within the
> staff client is governed by html code / files, right?   I mean, if you hit the
> "debug" button, you see the html code.
>
>    So.  We are still having problems with our patron records displaying.  In
> other words, we get a blank screen (almost) in the staff client window when we
> go to edit a patron record.  We also cannot register a patron.  The same screen
> displays.    Like this:
>
> Some of the buttons are displaying, but not the rest of the form – and no
> data.      Data is all there in the system, but it does not display.
>
> What is wrong??  I am guessing it has to do with the html code is not getting
> the right info from a js file or some part of the code is corrupted.   I
> investigated this by looking at our development server files.  We CAN view the
> patron records there with no trouble.    I hit the “debug” button there and
> printed off that file, and did the same in the client that is not working.  I DO
> notice that there are differences in the code and some lines are missing or not
> in the same places.
>
>     How do we fix this?   Is this really the problem?     Can we just simply
> re-install (copy etc) the file from our development server over to the other
> one?     The source from debug is:  oils://remote/eg/actor/user/register
> Should all the files in that directory also be swapped out?     Is there a js
> file call that is necessary that maybe got corrupted or deleted?
>
> Can anyone give any guidance on this?     Is it possible that the files on the
> server have gotten corrupted?   Is there a way to make this easy?  Or do we have
> to do a complete reload of the files?
>
>    Thanks!
>
> Jennifer
>
> --------------------------------------------------
>
> Jennifer Walz, MLS - ILS troubleshooter
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlwalz at asbury.edu
>

-- 
Michele Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org