[OPEN-ILS-GENERAL] SMS Hold Notifications

[Thomas Berezansky]

I suppose I should add that, as far as I recall, MVLC also sends them  
out as a no-reply address. Largely due to the "can't get anything  
useful for information out of the reply" bit in our case.

Quoting Ben Shum <bshum at biblio.org>:

> For Bibliomation, we only added an event parameter for "sender_email"
> to be "no-reply at biblio.org" for that action/trigger event definition.
> With SMS text messages, there was no good way to give users a reply
> location that would work consortium-wide.  So, while it's bad that we
> do not give users any way to respond since no-reply is a dead-end, it
> was assumed that patrons would find other means of contacting the
> library (phone. email, etc.) if they needed to change the nature of
> their hold request.  For a time, we thought about tacking on a "please
> contact your library" statement to the messages, but that added too
> much text to the text message itself, which ruins the whole point of
> using short text messages with character limits.
>
> I do not have any collected feedback from actual users on how they
> perceive these actions on our part.
>
> -- Ben
>
> On Tue, Nov 3, 2015 at 10:09 AM, Morgan, Michele  
> <mmorgan at noblenet.org> wrote:
>> We are looking at making improvements to our SMS hold notification template.
>> Right now we're using the out of the box template in our trigger:
>>
>> [%- USE date -%]
>> [%- user = target.0.usr -%]
>> From: [%- params.sender_email || default_sender %]
>> To: [%- params.recipient_email ||
>> helpers.get_sms_gateway_email(target.0.sms_carrier,target.0.sms_notify) %]
>> Subject: [% target.size %] hold(s) ready
>>
>> [% FOR hold IN target %][%-
>>   bibxml = helpers.xml_doc( hold.current_copy.call_number.record.marc );
>>   title = "";
>>   FOR part IN bibxml.findnodes('//*[@tag="245"]/*[@code="a"]');
>>     title = title _ part.textContent;
>>   END;
>>   author = bibxml.findnodes('//*[@tag="100"]/*[@code="a"]').textContent;
>> %]TITLE:[% title %] @ [% hold.pickup_lib.name %]
>> [% END %]
>>
>> Which generates something like this:
>>
>> From: evergreen at noblenet.org
>> To: 4135551234 at vtext.com
>> Subject: 1 hold(s) ready
>>
>> TITLE:Life, the universe and everything @ Danvers
>>
>>
>> One issue we are having is with replies to these messages. A patron may
>> reply asking to cancel the request, but there's no way to identify the hold
>> from their reply.
>>
>> If you have made improvements to your SMS template, can you share what you
>> have done?
>>
>> Thanks,
>> Michele
>> --
>> Michele M. Morgan, Technical Assistant
>> North of Boston Library Exchange, Danvers Massachusetts
>> mmorgan at noblenet.org
>>
>
>
>
> --
> Benjamin Shum
> Evergreen Systems Manager
> Bibliomation, Inc.
> 24 Wooster Ave.
> Waterbury, CT 06708
> 203-577-4070, ext. 113


-- 
Thomas Berezansky
Assistant Network Administrator
Merrimack Valley Library Consortium
4 High ST, Suite 175
North Andover, MA 01845
Phone: 978-557-8161