[OPEN-ILS-GENERAL] Action Trigger Grouping Logic & Timing - Hold pickup

[Thomas Berezansky]

I believe the library setting is more for OPAC display status, I could  
be wrong. I don't know of anything that uses it in A/T.

The grouped events delay individually, as far as I know, so only those  
that are valid during a given run will be considered for grouping.

 From my understanding, there is, basically, no way to guarantee  
grouping unless the notifications go out once a day. And even that  
becomes a potential problem if something automated is returning things  
in the middle of the night.

Quoting Josh Stompro <stomproj at exchange.larl.org>:

> Hello, could someone please help me out with understanding a few  
> things about action triggers, specifically about their use with hold  
> pickup notices.
>
> I just had a situation where a customers holdshelf items were  
> checked in one every 30 minutes, so the customer received 4 phone  
> calls, one for each item, so I just want to adjust our settings so  
> that doesn't happen again.
>
> First question, does the "Hold Shelf Status Delay" library setting  
> have anything to do with action triggers?  Or is that just dealing  
> with the display in the catalog?
>
> Second question, the hold shelf events get grouped by the usr, when  
> there are multiple events.  The Event def delays based on the shelf  
> time field.  Does the delay logic take effect on the grouped events,  
> or just on each event individually?  If the delay is 15 minutes, is  
> that based on the latest event in the grouping, or just each item  
> individually?
>
> For hold pickup emails it isn't such a big deal, since emails are  
> usually free to all parties.  Phone calls and SMS should try to  
> minimize notifications since there are sometimes costs involved.   
> Maybe the telephony side of things should try to combine calls after  
> they have been queued, and include a check to not call one number  
> more than x times a day for the same customer to protect against a  
> barrage of phone calls.
>
> Another issue I have to figure out is how to deal with the sites  
> that are only open 2-3 hours a day, 1-3 times a week.  They need  
> hold pickup notifications to go out quickly to give the customer a  
> chance to make it in during their limited hours, vs sites that are  
> open 20+ hours a week that can afford to delay more to group more.
>
> Any tips would be appreciated.
> Thanks
> Josh


-- 
Thomas Berezansky
Assistant Network Administrator
Merrimack Valley Library Consortium
4 High ST, Suite 175
North Andover, MA 01845
Phone: 978-557-8161