[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

[Morgan, Michele]

Jennifer,

This may be a shot in the dark, but you may want to check under Admin ->
Server Admin -> Billing Types to see if you have entries in there.

When adding a bill, there needs to be at least one billing type to choose.

Echoing what others have said, workflow steps might provide more clues.

Hope this helps,
Michele

--
Michele M. Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org


On Tue, Oct 20, 2015 at 1:12 PM, Ben Shum <bshum at biblio.org> wrote:

> Hi Jennifer,
>
> The main page for every mailing list usually has a link to the
> archives for that list.  For example:
> http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general
> will lead you to a link for
> http://libmail.georgialibraries.org/pipermail/open-ils-general/
>
> Kathy quoted Erica's question in her reply... but basically we're
> looking to find out what steps you took in the client to reach the
> error you're seeing.  It's helpful for troubleshooting to be able to
> try replicating the procedure that leads to a supposed error.
>
> That all said, I was curious and checked line 188 of bill_wizard.js
> which is where the error is said to occur in your message.  That line
> seems to be looking for a user for a grocery bill.  Perhaps there is
> something wrong with the patron's bills that is being retrieved and a
> grocery bill is not being retrieved or looked up properly.  Does this
> error only occur on a specific user(s) or does it happen with every
> bill retrieval?
>
> Perhaps it's a migration related problem with your data.
>
> I'm not sure what's the best way to guide you to check on these
> technical factors without knowing more about your database.  And this
> forum might be limited in what we can suggest too.
>
> -- Ben
>
> On Tue, Oct 20, 2015 at 1:00 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:
> > All –
> >
> >
> >
> >   I have some how been “suspended” from the listserv for a few days.  I
> keep
> > getting notices and I keep “reauthorizing” my listserv access.
> >
> >
> >
> > So, I have missed any messages from Sun until today I think.
> >
> >
> >
> >   If you don’t mind, can you resend?   Or maybe there is the archive….
>  I
> > don’t know where it is though.
> >
> >
> >
> > Thanks!
> >
> >
> >
> > Jennifer
> >
> > --------------------------------------------------
> > Jennifer Walz, MLS - Head of Research & Distance Services
> > Kinlaw Library -  Asbury University
> > One Macklem Drive, Wilmore, KY 40390
> > 859-858-3511 ext. 2269
> > jlwalz at asbury.edu
> >
> >
> >
> > From: Open-ils-general
> > [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of
> > Kathy Lussier
> > Sent: Tuesday, October 20, 2015 12:57 PM
> > To: open-ils-general at list.georgialibraries.org
> > Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"
> >
> >
> >
> > Hi Jennifer,
> >
> > Erica Rohlfs from ESI sent you a response via the list earlier today.
> >
> >
> > Good Morning Jennifer,
> >
> >
> >
> > Will you please step us through the workflow that you were attempting to
> > perform when you received this error? Was it when you clicked Bill
> Patron or
> > was there more involved with the workflow/patron account?
> >
> >
> >
> > Thank You,
> >
> > Erica
> >
> >
> > If we have more information on the workflow, we might be in a better
> > position to help out.
> >
> > Thanks!
> > Kathy
> >
> > On 10/20/2015 12:39 PM, Walz, Jennifer wrote:
> >
> >
> >
> > All –
> >
> >
> >
> > Why are we getting this error message??
> >
> >
> >
> > !! This software has encountered an error.  Please tell your friendly
> system
> > administrator or software developer the
> > following:\npatron/bill_wizard.xul\nTypeError: billing_list.sort(function
> > (a, b) {if (a.name() > b.name()) {return 1;}if (a.name() < b.name())
> {return
> > -1;}return 0;})[0] is undefined\n
> >
> >
> >
> > And then when we say ok, we get this one too:
> >
> >
> >
> > Please open a helpdesk ticket and include the following text:
> >
> >
> >
> > Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)
> >
> >
> >
> > bill_wizard
> >
> >
> >
> >
> >
> > {
> >
> >
> > "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",
> >
> >         "lineNumber":188
> >
> > }
> >
> > !! This software has encountered an error.  Please tell your friendly
> system
> > administrator or software developer the
> > following:\npatron/bill_wizard.xul\nTypeError:
> > window.bill_wizard_event_listeners is undefined\n
> >
> >
> >
> > What does this mean and how do we fix it??
> >
> >
> >
> > Thanks!
> >
> >
> >
> > Jennifer
> >
> >
> >
> > --------------------------------------------------
> > Jennifer Walz, MLS - Head of Research & Distance Services
> > Kinlaw Library  - Asbury University
> > 1 Macklem Drive, Wilmore, KY 40390
> > 859-858-3511 ext. 2269
> > jlwalz at asbury.edu
> >
> >
> >
> >
> >
> > --
> >
> > Kathy Lussier
> >
> > Project Coordinator
> >
> > Massachusetts Library Network Cooperative
> >
> > (508) 343-0128
> >
> > klussier at masslnc.org
> >
> > Twitter: http://www.twitter.com/kmlussier
>
>
>
> --
> Benjamin Shum
> Evergreen Systems Manager
> Bibliomation, Inc.
> 24 Wooster Ave.
> Waterbury, CT 06708
> 203-577-4070, ext. 113
>
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