[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

[Ben Shum]

Hi Jennifer,

The main page for every mailing list usually has a link to the
archives for that list.  For example:
http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general
will lead you to a link for
http://libmail.georgialibraries.org/pipermail/open-ils-general/

Kathy quoted Erica's question in her reply... but basically we're
looking to find out what steps you took in the client to reach the
error you're seeing.  It's helpful for troubleshooting to be able to
try replicating the procedure that leads to a supposed error.

That all said, I was curious and checked line 188 of bill_wizard.js
which is where the error is said to occur in your message.  That line
seems to be looking for a user for a grocery bill.  Perhaps there is
something wrong with the patron's bills that is being retrieved and a
grocery bill is not being retrieved or looked up properly.  Does this
error only occur on a specific user(s) or does it happen with every
bill retrieval?

Perhaps it's a migration related problem with your data.

I'm not sure what's the best way to guide you to check on these
technical factors without knowing more about your database.  And this
forum might be limited in what we can suggest too.

-- Ben

On Tue, Oct 20, 2015 at 1:00 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:
> All –
>
>
>
>   I have some how been “suspended” from the listserv for a few days.  I keep
> getting notices and I keep “reauthorizing” my listserv access.
>
>
>
> So, I have missed any messages from Sun until today I think.
>
>
>
>   If you don’t mind, can you resend?   Or maybe there is the archive….   I
> don’t know where it is though.
>
>
>
> Thanks!
>
>
>
> Jennifer
>
> --------------------------------------------------
> Jennifer Walz, MLS - Head of Research & Distance Services
> Kinlaw Library -  Asbury University
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlwalz at asbury.edu
>
>
>
> From: Open-ils-general
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of
> Kathy Lussier
> Sent: Tuesday, October 20, 2015 12:57 PM
> To: open-ils-general at list.georgialibraries.org
> Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"
>
>
>
> Hi Jennifer,
>
> Erica Rohlfs from ESI sent you a response via the list earlier today.
>
>
> Good Morning Jennifer,
>
>
>
> Will you please step us through the workflow that you were attempting to
> perform when you received this error? Was it when you clicked Bill Patron or
> was there more involved with the workflow/patron account?
>
>
>
> Thank You,
>
> Erica
>
>
> If we have more information on the workflow, we might be in a better
> position to help out.
>
> Thanks!
> Kathy
>
> On 10/20/2015 12:39 PM, Walz, Jennifer wrote:
>
>
>
> All –
>
>
>
> Why are we getting this error message??
>
>
>
> !! This software has encountered an error.  Please tell your friendly system
> administrator or software developer the
> following:\npatron/bill_wizard.xul\nTypeError: billing_list.sort(function
> (a, b) {if (a.name() > b.name()) {return 1;}if (a.name() < b.name()) {return
> -1;}return 0;})[0] is undefined\n
>
>
>
> And then when we say ok, we get this one too:
>
>
>
> Please open a helpdesk ticket and include the following text:
>
>
>
> Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)
>
>
>
> bill_wizard
>
>
>
>
>
> {
>
>
> "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",
>
>         "lineNumber":188
>
> }
>
> !! This software has encountered an error.  Please tell your friendly system
> administrator or software developer the
> following:\npatron/bill_wizard.xul\nTypeError:
> window.bill_wizard_event_listeners is undefined\n
>
>
>
> What does this mean and how do we fix it??
>
>
>
> Thanks!
>
>
>
> Jennifer
>
>
>
> --------------------------------------------------
> Jennifer Walz, MLS - Head of Research & Distance Services
> Kinlaw Library  - Asbury University
> 1 Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlwalz at asbury.edu
>
>
>
>
>
> --
>
> Kathy Lussier
>
> Project Coordinator
>
> Massachusetts Library Network Cooperative
>
> (508) 343-0128
>
> klussier at masslnc.org
>
> Twitter: http://www.twitter.com/kmlussier



-- 
Benjamin Shum
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070, ext. 113