[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Tue Oct 20 14:04:18 EDT 2015

Kathy,

  When I look at the billing types in Admin, there are about 10 or so already there.   Of various types.   None were set up specifically for us, but I just added one for fun.  Most were set for the consortium level.   A few were for our other institution.

I don’t know about the permissions.   Do you mean the staff person trying to add the billing?  Or the person getting the billing added to their account?    I am admin and I get the error when I try to add a billing to a student patron.  I would assume that I should be able to add a billing to a patron, right?

  I thought these things were taken care of and I guess we have not set something in motion that we should have.    But it seems to me that this is a new error.

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of Research & Distance Services
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlwalz at asbury.edu

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Kathy Lussier
Sent: Tuesday, October 20, 2015 1:57 PM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Hi Jennifer,

The billing types for the entire consortium should show up there? Does your user have permission to view the billing types?

Kathy
On 10/20/2015 01:47 PM, Walz, Jennifer wrote:
Michelle,

Thanks!

  I did check on that.   We don’t have any for our particular library, but there are several for the whole consortium.    Do we have to create / duplicate them or just have ANYTHING for OU individually?

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of Research & Distance Services
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Morgan, Michele
Sent: Tuesday, October 20, 2015 1:20 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Jennifer,

This may be a shot in the dark, but you may want to check under Admin -> Server Admin -> Billing Types to see if you have entries in there.
When adding a bill, there needs to be at least one billing type to choose.
Echoing what others have said, workflow steps might provide more clues.
Hope this helps,
Michele

--
Michele M. Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>

On Tue, Oct 20, 2015 at 1:12 PM, Ben Shum <bshum at biblio.org<mailto:bshum at biblio.org>> wrote:
Hi Jennifer,

The main page for every mailing list usually has a link to the
archives for that list.  For example:
http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general
will lead you to a link for
http://libmail.georgialibraries.org/pipermail/open-ils-general/

Kathy quoted Erica's question in her reply... but basically we're
looking to find out what steps you took in the client to reach the
error you're seeing.  It's helpful for troubleshooting to be able to
try replicating the procedure that leads to a supposed error.

That all said, I was curious and checked line 188 of bill_wizard.js
which is where the error is said to occur in your message.  That line
seems to be looking for a user for a grocery bill.  Perhaps there is
something wrong with the patron's bills that is being retrieved and a
grocery bill is not being retrieved or looked up properly.  Does this
error only occur on a specific user(s) or does it happen with every
bill retrieval?

Perhaps it's a migration related problem with your data.

I'm not sure what's the best way to guide you to check on these
technical factors without knowing more about your database.  And this
forum might be limited in what we can suggest too.

-- Ben

On Tue, Oct 20, 2015 at 1:00 PM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
> All –
>
>
>
>   I have some how been “suspended” from the listserv for a few days.  I keep
> getting notices and I keep “reauthorizing” my listserv access.
>
>
>
> So, I have missed any messages from Sun until today I think.
>
>
>
>   If you don’t mind, can you resend?   Or maybe there is the archive….   I
> don’t know where it is though.
>
>
>
> Thanks!
>
>
>
> Jennifer
>
> --------------------------------------------------
> Jennifer Walz, MLS - Head of Research & Distance Services
> Kinlaw Library -  Asbury University
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
> jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>
>
>
>
> From: Open-ils-general
> [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of
> Kathy Lussier
> Sent: Tuesday, October 20, 2015 12:57 PM
> To: open-ils-general at list.georgialibraries.org<mailto:open-ils-general at list.georgialibraries.org>
> Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"
>
>
>
> Hi Jennifer,
>
> Erica Rohlfs from ESI sent you a response via the list earlier today.
>
>
> Good Morning Jennifer,
>
>
>
> Will you please step us through the workflow that you were attempting to
> perform when you received this error? Was it when you clicked Bill Patron or
> was there more involved with the workflow/patron account?
>
>
>
> Thank You,
>
> Erica
>
>
> If we have more information on the workflow, we might be in a better
> position to help out.
>
> Thanks!
> Kathy
>
> On 10/20/2015 12:39 PM, Walz, Jennifer wrote:
>
>
>
> All –
>
>
>
> Why are we getting this error message??
>
>
>
> !! This software has encountered an error.  Please tell your friendly system
> administrator or software developer the
> following:\npatron/bill_wizard.xul\nTypeError: billing_list.sort(function
> (a, b) {if (a.name<http://a.name>() > b.name<http://b.name>()) {return 1;}if (a.name<http://a.name>() < b.name<http://b.name>()) {return
> -1;}return 0;})[0] is undefined\n
>
>
>
> And then when we say ok, we get this one too:
>
>
>
> Please open a helpdesk ticket and include the following text:
>
>
>
> Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)
>
>
>
> bill_wizard
>
>
>
>
>
> {
>
>
> "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",
>
>         "lineNumber":188
>
> }
>
> !! This software has encountered an error.  Please tell your friendly system
> administrator or software developer the
> following:\npatron/bill_wizard.xul\nTypeError:
> window.bill_wizard_event_listeners is undefined\n
>
>
>
> What does this mean and how do we fix it??
>
>
>
> Thanks!
>
>
>
> Jennifer
>
>
>
> --------------------------------------------------
> Jennifer Walz, MLS - Head of Research & Distance Services
> Kinlaw Library  - Asbury University
> 1 Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>
>
>
>
>
>
> --
>
> Kathy Lussier
>
> Project Coordinator
>
> Massachusetts Library Network Cooperative
>
> (508) 343-0128<tel:%28508%29%20343-0128>
>
> klussier at masslnc.org<mailto:klussier at masslnc.org>
>
> Twitter: http://www.twitter.com/kmlussier

--
Benjamin Shum
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070, ext. 113<tel:203-577-4070%2C%20ext.%20113>

--

Kathy Lussier

Project Coordinator

Massachusetts Library Network Cooperative

(508) 343-0128

klussier at masslnc.org<mailto:klussier at masslnc.org>

Twitter: http://www.twitter.com/kmlussier
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