[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Tue Oct 20 13:22:18 EDT 2015

All -

Thanks!

  I will try to indicate the workflow.

  This occurs for any patron (mostly we have tested students, because they are those that actually GET fines).     It occurs when we either click on the "bill patron" button or try to click "add billing" under the history.       First thing it asks BEFORE we get the error, is "are you sure..."    We say Yes of course.  Then the error comes up.   When we click ok to the error, we then get what seems like a legit bill screen to fill out:

[cid:image001.jpg at 01D10B3A.57E88540]

  Then, when we fill it out, we get the second error message.    Ultimately, nothing happens.  No bill is created.

Anyone know why the “location” box is empty?   Or why we cannot add anything to that box?

  This is very weird.   What can we check or fix?    Looks like it is referencing something on the server.

Thanks!

Jennifer

--------------------------------------------------

Jennifer Walz, MLS - Head of Research & Distance Services

Kinlaw Library -  Asbury University

One Macklem Drive, Wilmore, KY 40390

859-858-3511 ext. 2269

jlwalz at asbury.edu

-----Original Message-----
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Ben Shum
Sent: Tuesday, October 20, 2015 1:12 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Hi Jennifer,

The main page for every mailing list usually has a link to the archives for that list.  For example:

http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general

will lead you to a link for

http://libmail.georgialibraries.org/pipermail/open-ils-general/

Kathy quoted Erica's question in her reply... but basically we're looking to find out what steps you took in the client to reach the error you're seeing.  It's helpful for troubleshooting to be able to try replicating the procedure that leads to a supposed error.

That all said, I was curious and checked line 188 of bill_wizard.js which is where the error is said to occur in your message.  That line seems to be looking for a user for a grocery bill.  Perhaps there is something wrong with the patron's bills that is being retrieved and a grocery bill is not being retrieved or looked up properly.  Does this error only occur on a specific user(s) or does it happen with every bill retrieval?

Perhaps it's a migration related problem with your data.

I'm not sure what's the best way to guide you to check on these technical factors without knowing more about your database.  And this forum might be limited in what we can suggest too.

-- Ben

>

>

> Hi Jennifer,

>

> Erica Rohlfs from ESI sent you a response via the list earlier today.

>

>

> Good Morning Jennifer,

>

>

>

> Will you please step us through the workflow that you were attempting

> to perform when you received this error? Was it when you clicked Bill

> Patron or was there more involved with the workflow/patron account?

>

>

>

> Thank You,

>

> Erica

>

>

> If we have more information on the workflow, we might be in a better

> position to help out.

>

> Thanks!

> Kathy

>

> On 10/20/2015 12:39 PM, Walz, Jennifer wrote:

>

>

>

> All –

>

>

>

> Why are we getting this error message??

>

>

>

> !! This software has encountered an error.  Please tell your friendly

> system administrator or software developer the

> following:\npatron/bill_wizard.xul\nTypeError:

> billing_list.sort(function (a, b) {if (a.name() > b.name()) {return

> 1;}if (a.name() < b.name()) {return -1;}return 0;})[0] is undefined\n

>

>

>

> And then when we say ok, we get this one too:

>

>

>

> Please open a helpdesk ticket and include the following text:

>

>

>

> Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)

>

>

>

> bill_wizard

>

>

>

>

>

> {

>

>

> "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",

>

>         "lineNumber":188

>

> }

>

> !! This software has encountered an error.  Please tell your friendly

> system administrator or software developer the

> following:\npatron/bill_wizard.xul\nTypeError:

> window.bill_wizard_event_listeners is undefined\n

>

>

>

> What does this mean and how do we fix it??

>

>

>

> Thanks!

>

>

>

> Jennifer

>

>

>

> --------------------------------------------------

> Jennifer Walz, MLS - Head of Research & Distance Services Kinlaw

> Library  - Asbury University

> 1 Macklem Drive, Wilmore, KY 40390

> 859-858-3511 ext. 2269

> jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>

>

>

>

>

>

> --

>

> Kathy Lussier

>

> Project Coordinator

>

> Massachusetts Library Network Cooperative

>

> (508) 343-0128

>

> klussier at masslnc.org<mailto:klussier at masslnc.org>

>

> Twitter: http://www.twitter.com/kmlussier

--

Benjamin Shum

Evergreen Systems Manager

Bibliomation, Inc.

24 Wooster Ave.

Waterbury, CT 06708

203-577-4070, ext. 113
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