[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Jason Etheridge jason at esilibrary.com
Tue Oct 20 14:05:31 EDT 2015


Jennifer,

Here's another troubleshooting strategy:

In the staff client, use File -> New Window to open a second window,
and then within that window use Admin -> For Developers -> JavaScript
Console

Then go back to the first window and go all the way through your
workflow but stop just _before_ clicking the Bill Patron button.

In the second window, click Clear within the javascript console.

Now back in the first window, click Bill Patron and stop there.

In the second window, note if any errors show up in the console.  You
should see at least one "SyntaxError: missing = in XML attribute" and
several "not well-formed" errors, but you can ignore those.  You may
need to scroll the list to see all the entries.  If anything else
shows up, right click on the entry and select Copy.  That'll put it in
your clipboard and you can then paste and share it with us.  Repeat
for additional entries.

If nothing shows up that, that could be useful information as well.

-- 
Jason Etheridge
| Community and Migration Manager
| Equinox Software, Inc. / The Open Source Experts
| phone: 1-877-OPEN-ILS (673-6457)
| email: jason at esilibrary.com
| web: http://www.esilibrary.com


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