[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Tue Oct 20 13:27:23 EDT 2015

Hi Jennifer,

I would follow up on Michele's suggestion to check your Billing Types. 
In your screenshot, there are no billing types displaying next to the 
Billing Type label.

Kathy

On 10/20/2015 01:22 PM, Walz, Jennifer wrote:
>
> All -
>
> Thanks!
>
>   I will try to indicate the workflow.
>
>   This occurs for any patron (mostly we have tested students, because 
> they are those that actually GET fines).     It occurs when we either 
> click on the "bill patron" button or try to click "add billing" under 
> the history.       First thing it asks BEFORE we get the error, is 
> "are you sure..."    We say Yes of course.  Then the error comes up.   
> When we click ok to the error, we then get what seems like a legit 
> bill screen to fill out:
>
>   Then, when we fill it out, we get the second error message.    
> Ultimately, nothing happens.  No bill is created.
>
> Anyone know why the “location” box is empty?   Or why we cannot add 
> anything to that box?
>
>   This is very weird.   What can we check or fix?    Looks like it is 
> referencing something on the server.
>
> Thanks!
>
> Jennifer
>
> --------------------------------------------------
>
> Jennifer Walz, MLS - Head of Research & Distance Services
>
> Kinlaw Library -  Asbury University
>
> One Macklem Drive, Wilmore, KY 40390
>
> 859-858-3511 ext. 2269
>
> jlwalz at asbury.edu
>
> -----Original Message-----
> From: Open-ils-general 
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf 
> Of Ben Shum
> Sent: Tuesday, October 20, 2015 1:12 PM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"
>
> Hi Jennifer,
>
> The main page for every mailing list usually has a link to the 
> archives for that list.  For example:
>
> http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general
>
> will lead you to a link for
>
> http://libmail.georgialibraries.org/pipermail/open-ils-general/
>
> Kathy quoted Erica's question in her reply... but basically we're 
> looking to find out what steps you took in the client to reach the 
> error you're seeing.  It's helpful for troubleshooting to be able to 
> try replicating the procedure that leads to a supposed error.
>
> That all said, I was curious and checked line 188 of bill_wizard.js 
> which is where the error is said to occur in your message.  That line 
> seems to be looking for a user for a grocery bill.  Perhaps there is 
> something wrong with the patron's bills that is being retrieved and a 
> grocery bill is not being retrieved or looked up properly.  Does this 
> error only occur on a specific user(s) or does it happen with every 
> bill retrieval?
>
> Perhaps it's a migration related problem with your data.
>
> I'm not sure what's the best way to guide you to check on these 
> technical factors without knowing more about your database.  And this 
> forum might be limited in what we can suggest too.
>
> -- Ben
>
> >
>
> >
>
> > Hi Jennifer,
>
> >
>
> > Erica Rohlfs from ESI sent you a response via the list earlier today.
>
> >
>
> >
>
> > Good Morning Jennifer,
>
> >
>
> >
>
> >
>
> > Will you please step us through the workflow that you were attempting
>
> > to perform when you received this error? Was it when you clicked Bill
>
> > Patron or was there more involved with the workflow/patron account?
>
> >
>
> >
>
> >
>
> > Thank You,
>
> >
>
> > Erica
>
> >
>
> >
>
> > If we have more information on the workflow, we might be in a better
>
> > position to help out.
>
> >
>
> > Thanks!
>
> > Kathy
>
> >
>
> > On 10/20/2015 12:39 PM, Walz, Jennifer wrote:
>
> >
>
> >
>
> >
>
> > All –
>
> >
>
> >
>
> >
>
> > Why are we getting this error message??
>
> >
>
> >
>
> >
>
> > !! This software has encountered an error.  Please tell your friendly
>
> > system administrator or software developer the
>
> > following:\npatron/bill_wizard.xul\nTypeError:
>
> > billing_list.sort(function (a, b) {if (a.name() > b.name()) {return
>
> > 1;}if (a.name() < b.name()) {return -1;}return 0;})[0] is undefined\n
>
> >
>
> >
>
> >
>
> > And then when we say ok, we get this one too:
>
> >
>
> >
>
> >
>
> > Please open a helpdesk ticket and include the following text:
>
> >
>
> >
>
> >
>
> > Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)
>
> >
>
> >
>
> >
>
> > bill_wizard
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > {
>
> >
>
> >
>
> > "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",
>
> >
>
> >         "lineNumber":188
>
> >
>
> > }
>
> >
>
> > !! This software has encountered an error.  Please tell your friendly
>
> > system administrator or software developer the
>
> > following:\npatron/bill_wizard.xul\nTypeError:
>
> > window.bill_wizard_event_listeners is undefined\n
>
> >
>
> >
>
> >
>
> > What does this mean and how do we fix it??
>
> >
>
> >
>
> >
>
> > Thanks!
>
> >
>
> >
>
> >
>
> > Jennifer
>
> >
>
> >
>
> >
>
> > --------------------------------------------------
>
> > Jennifer Walz, MLS - Head of Research & Distance Services Kinlaw
>
> > Library  - Asbury University
>
> > 1 Macklem Drive, Wilmore, KY 40390
>
> > 859-858-3511 ext. 2269
>
> > jlwalz at asbury.edu <mailto:jlwalz at asbury.edu>
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > --
>
> >
>
> > Kathy Lussier
>
> >
>
> > Project Coordinator
>
> >
>
> > Massachusetts Library Network Cooperative
>
> >
>
> > (508) 343-0128
>
> >
>
> > klussier at masslnc.org <mailto:klussier at masslnc.org>
>
> >
>
> > Twitter: http://www.twitter.com/kmlussier
>
> --
>
> Benjamin Shum
>
> Evergreen Systems Manager
>
> Bibliomation, Inc.
>
> 24 Wooster Ave.
>
> Waterbury, CT 06708
>
> 203-577-4070, ext. 113
>

-- 
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier

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