[OPEN-ILS-GENERAL] smartphone apps instead of library card

[Rogan Hamby]

Our cards are 14 digits long  and not sequential so those kinds of
accidents are less likely for us.

Every rare now and then I've had a patron claim they didn't check an item
out on their accounts.  Intrestingly, those cases are so rare that we
actually know the patrons well and know they did check them out.  We know
them for a variety of reasons (unfortunately).

To paraphrase a popular rapper, we've got 99 problems but that isn't one.




On Tue, Oct 27, 2015 at 4:35 PM, Holly Brennan <haderhold at ci.homer.ak.us>
wrote:

> One issue is that our library card numbers are only 5 digits long. L It
> would be extremely easy for someone to type in an incorrect, yet valid,
> card number of another patron. At least with a self-check machine there’s
> the option to require a PIN as well.
>
>
>
> So you only require a scan-able barcode and nothing else? Any instances of
> patrons protesting because they have items on their accounts they didn’t
> check out?
>
>
>
> Thanks, Rogan.
>
>
>
> -Holly
>
>
>
> *From:* Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Rogan
> Hamby
> *Sent:* Tuesday, October 27, 2015 12:24 PM
> *To:* Evergreen Discussion Group
> *Subject:* Re: [OPEN-ILS-GENERAL] smartphone apps instead of library card
>
>
>
> My library accepts them so long as the scanner can scan them.  Making
> staff type in the number would be cumbersome with our lines.
>
>
>
> I know that there have been some customizations libraries have done in the
> past to store signatures and photos but our attitude is, we normally just
> accept a barcode without much inquiry as to who they are and this isn't
> much different.
>
>
>
>
>
> On Tue, Oct 27, 2015 at 4:21 PM, Holly Brennan <haderhold at ci.homer.ak.us>
> wrote:
>
> Are any Evergreeners accepting smartphone apps that store card barcodes?
> (CardStar, Keyring, etc) Or I guess I should ask, WHO is doing this?
>
>
>
> To keep this Evergreen related, are you using anything in the staff client
> to verify patrons are who their phone says they are? We don’t like that
> anyone can type in any card number and have it generate a barcode. There
> needs to be some identification (photo ID? Ask birthdate?). It just dawned
> on me that any library with self-checkout must be dealing with this
> regardless of whether the practice is in the library’s policy.
>
>
>
> Curious what you’ve come up with to use, besides asking for an ID, in
> addition to the barcode app. We’re dreaming of an Evergreen app that
> includes something like these “loyalty” apps, but specific to our library….
>
>
>
> -Holly
>
>
>
> Holly Brennan
>
> Library Technology Specialist
>
> Homer Public Library, Alaska
>
>
>
> hbrennan at cityofhomer-ak.gov
>
> 907-235-3180 (main)
>
> 907-435-3154 (direct)
>
>
>
>
>
>
>
> --
>
>
>
> Rogan Hamby, MLS, CCNP, MIA
>
> Managers Headquarters Library and Reference Services,
>
> York County Library System
>
>
>
> “You can never get a cup of tea large enough or a book long enough to suit
> me.”
> ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>



-- 

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit
me.”
― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
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