[OPEN-ILS-GENERAL] smartphone apps instead of library card

[Elisabeth Keppler]

Ours are either 13 or 14 digits (mostly depending on how old they are) and
include check-digits so phony numbers aren't really an issue.  We also get
the very occasional "I didn't check that out" comment and we allow circ
desk staff to use Mark Claimed Never Checked Out after doing due
diligence.  We then ask them to add a note to the patron's record so we can
trace whether this becomes a pattern.

Funny you should mention the rapper, Rogan.  We just taped a poster on the
Tech Services door that says "We've got 99 problems but a book ain't
one"--swag from the North Carolina Library Association meeting last week.

On Tue, Oct 27, 2015 at 4:40 PM, Rogan Hamby <rogan.hamby at yclibrary.net>
wrote:

> Our cards are 14 digits long  and not sequential so those kinds of
> accidents are less likely for us.
>
> Every rare now and then I've had a patron claim they didn't check an item
> out on their accounts.  Intrestingly, those cases are so rare that we
> actually know the patrons well and know they did check them out.  We know
> them for a variety of reasons (unfortunately).
>
> To paraphrase a popular rapper, we've got 99 problems but that isn't one.
>
>
>
>
> On Tue, Oct 27, 2015 at 4:35 PM, Holly Brennan <haderhold at ci.homer.ak.us>
> wrote:
>
>> One issue is that our library card numbers are only 5 digits long. L It
>> would be extremely easy for someone to type in an incorrect, yet valid,
>> card number of another patron. At least with a self-check machine there’s
>> the option to require a PIN as well.
>>
>>
>>
>> So you only require a scan-able barcode and nothing else? Any instances
>> of patrons protesting because they have items on their accounts they didn’t
>> check out?
>>
>>
>>
>> Thanks, Rogan.
>>
>>
>>
>> -Holly
>>
>>
>>
>> *From:* Open-ils-general [mailto:
>> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Rogan
>> Hamby
>> *Sent:* Tuesday, October 27, 2015 12:24 PM
>> *To:* Evergreen Discussion Group
>> *Subject:* Re: [OPEN-ILS-GENERAL] smartphone apps instead of library card
>>
>>
>>
>> My library accepts them so long as the scanner can scan them.  Making
>> staff type in the number would be cumbersome with our lines.
>>
>>
>>
>> I know that there have been some customizations libraries have done in
>> the past to store signatures and photos but our attitude is, we normally
>> just accept a barcode without much inquiry as to who they are and this
>> isn't much different.
>>
>>
>>
>>
>>
>> On Tue, Oct 27, 2015 at 4:21 PM, Holly Brennan <haderhold at ci.homer.ak.us>
>> wrote:
>>
>> Are any Evergreeners accepting smartphone apps that store card barcodes?
>> (CardStar, Keyring, etc) Or I guess I should ask, WHO is doing this?
>>
>>
>>
>> To keep this Evergreen related, are you using anything in the staff
>> client to verify patrons are who their phone says they are? We don’t like
>> that anyone can type in any card number and have it generate a barcode.
>> There needs to be some identification (photo ID? Ask birthdate?). It just
>> dawned on me that any library with self-checkout must be dealing with this
>> regardless of whether the practice is in the library’s policy.
>>
>>
>>
>> Curious what you’ve come up with to use, besides asking for an ID, in
>> addition to the barcode app. We’re dreaming of an Evergreen app that
>> includes something like these “loyalty” apps, but specific to our library….
>>
>>
>>
>> -Holly
>>
>>
>>
>> Holly Brennan
>>
>> Library Technology Specialist
>>
>> Homer Public Library, Alaska
>>
>>
>>
>> hbrennan at cityofhomer-ak.gov
>>
>> 907-235-3180 (main)
>>
>> 907-435-3154 (direct)
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>> Rogan Hamby, MLS, CCNP, MIA
>>
>> Managers Headquarters Library and Reference Services,
>>
>> York County Library System
>>
>>
>>
>> “You can never get a cup of tea large enough or a book long enough to
>> suit me.”
>> ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>>
>
>
>
> --
>
> Rogan Hamby, MLS, CCNP, MIA
> Managers Headquarters Library and Reference Services,
> York County Library System
>
> “You can never get a cup of tea large enough or a book long enough to suit
> me.”
> ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>



-- 
Lise Keppler, Technical Services
Forsyth County Public Library
2851 Fairlawn Dr
Winston Salem NC  27106
336-703-3048
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