[OPEN-ILS-GENERAL] Expiration of Holds Shelf Holds

[Kathy Lussier]

Thanks Ben! I had forgotten that method.

My preference is to use the Clear Holds Shelf checkin modifier because 
staff can be sure that the title really has been removed from the holds 
shelf before the system clears it.

Kathy

On 09/01/2015 02:31 PM, Ben Shum wrote:
> And a third way, from menu Circulation -> Clear Hold Shelf (which does
> the clear shelf action directly).
>
> In our consortium, we disable that menu option via customization to
> prevent staff from inadvertently using it when they don't intend to
> (since the menu option is close by the other ones you may want).
>
> -- Ben
>
> On Tue, Sep 1, 2015 at 2:25 PM, Kathy Lussier <klussier at masslnc.org> wrote:
>> Hi Scott,
>>
>> The titles on the holds shelf will remain there until staff explicitly
>> removes it from the hold shelf. There are two ways staff can do so:
>>
>> Retrieve the Browse Holds Shelf interface -> select the checkbox to View
>> Clearable Holds -> Click the Clear these Holds button. You then need to scan
>> each item in at checkin to send it along to its next destination.
>>
>> Retrieve the Browse Holds Shelf interface -> select the checkbox to View
>> Clearable holds. Then, after staff pull the titles from the holds shelf,
>> they can scan them in at checkin using the Clear Holds Shelf checkin
>> modifier.
>>
>> Kathy
>>
>>
>> On 09/01/2015 02:15 PM, Scott Thomas wrote:
>>
>> In our old ILS you could set an expiration period for holds on the Holds
>> Shelf, but it was just a flag on which to hang a report. The holds
>> themselves remained intact. In Evergreen holds still on the Holds Shelf at
>> the time of expiration are obliterated. This would not be bad except, if a
>> staff member fails to take action, the item automatically reverts to a
>> status of Available and begin appearing on the Pull List of the Owning
>> Library even though it may be still sitting on the Holds Shelf of the
>> expired Pickup Library. We were told that this behavior cannot be changed
>> and that the only work around is to change the behavior of the staff and /
>> or to set “Default holds shelf expire interval” to something higher. Is all
>> of this accurate?
>>
>> Thank you,
>> Scott
>>
>>
>>
>>
>>
>> Scott  Thomas, MLS
>>
>> Head of Information Technologies and Technical Services
>>
>> Scranton Public Library
>>
>> Lackawanna County Library System
>>
>> 2006 N. Main Ave.
>>
>> Scranton, PA 18508
>>
>> Ph: 570-207-2379
>>
>> Fx: 570-348-3020
>>
>> Email: scott at albright.org
>>
>>
>>
>>
>>
>>
>> --
>> Kathy Lussier
>> Project Coordinator
>> Massachusetts Library Network Cooperative
>> (508) 343-0128
>> klussier at masslnc.org
>> Twitter: http://www.twitter.com/kmlussier
>
>

-- 
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier