[OPEN-ILS-GENERAL] Expiration of Holds Shelf Holds

[McCanna, Terran]

Some of our libraries had issues with people accidentally clicking the "Clear Holds Shelf" option on the Circulation drop-down menu, so we disabled that option. 

Now, when they want to clear the holds shelf, they take one of the two approaches that Kathy mentioned. 


Terran McCanna 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, GA 30345 
404-235-7138 
tmccanna at georgialibraries.org 
----- Original Message -----
From: "Kathy Lussier" <klussier at masslnc.org>
To: open-ils-general at list.georgialibraries.org
Sent: Tuesday, September 1, 2015 2:25:18 PM
Subject: Re: [OPEN-ILS-GENERAL] Expiration of Holds Shelf Holds

Hi Scott,

The titles on the holds shelf will remain there until staff explicitly 
removes it from the hold shelf. There are two ways staff can do so:

Retrieve the Browse Holds Shelf interface -> select the checkbox to View 
Clearable Holds -> Click the Clear these Holds button. You then need to 
scan each item in at checkin to send it along to its next destination.

Retrieve the Browse Holds Shelf interface -> select the checkbox to View 
Clearable holds. Then, after staff pull the titles from the holds shelf, 
they can scan them in at checkin using the Clear Holds Shelf checkin 
modifier.

Kathy

On 09/01/2015 02:15 PM, Scott Thomas wrote:
>
> In our old ILS you could set an expiration period for holds on the 
> Holds Shelf, but it was just a flag on which to hang a report. The 
> holds themselves remained intact. In Evergreen holds still on the 
> Holds Shelf at the time of expiration are obliterated. This would not 
> be bad except, if a staff member fails to take action, the item 
> automatically reverts to a status of Available and begin appearing on 
> the Pull List of the Owning Library even though it may be still 
> sitting on the Holds Shelf of the expired Pickup Library. We were told 
> that this behavior cannot be changed and that the only work around is 
> to change the behavior of the staff and / or to set “Default holds 
> shelf expire interval” to something higher. Is all of this accurate?
>
> Thank you,
> Scott
>
> Scott  Thomas, MLS
>
> Head of Information Technologies and Technical Services
>
> Scranton Public Library
>
> Lackawanna County Library System
>
> 2006 N. Main Ave.
>
> Scranton, PA 18508
>
> Ph: 570-207-2379
>
> Fx: 570-348-3020
>
> Email: scott at albright.org <mailto:scott at albright.org>
>

-- 
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier