[OPEN-ILS-GENERAL] Self-Registration and Immediate Access to Services

[McCanna, Terran]

Yes to this. We are very interested in the idea of using a third party (like a credit check agency? DMV?) to do user identity and address validation. This would remove the burden from front-line staff and also remove this particular obstacle. 


Terran McCanna 
PINES Program Manager 
Georgia Public Library Service 
1800 Century Place, Suite 150 
Atlanta, GA 30345 
404-235-7138 
tmccanna at georgialibraries.org 
----- Original Message -----
From: "Justin Hopkins 📖" <justin at mobiusconsortium.org>
To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
Sent: Friday, January 29, 2016 2:51:44 PM
Subject: Re: [OPEN-ILS-GENERAL] Self-Registration and Immediate Access to	Services

To go off on a bit of a tangent (it's related, I promise) there is also the
issue of Evergreen offering a way to validate users without them being
physically present at the library.

As more and more of our resources are electronic, it makes sense to have a
form of electronic patron validation as well. It may be a good solution to
both of these issues if our self-registration form had the ability to use a
webcam to take a picture of a person and their ID with valid address.

Justin

On Fri, Jan 29, 2016 at 1:43 PM, Kathy Lussier <klussier at masslnc.org> wrote:

> Hi all,
>
> I know of some libraries (not Evergreen libraries) that do this. In one
> case, although the online card can be used to access electronic resources,
> it has a short expiration date. If the user doesn't visit a library within
> a certain time period (2 weeks? 1 month?), it expires. My understanding is
> that this program has worked well, but, once again, this isn't one of the
> libraries I work with, and there may be some details I'm unaware of.
>
> I agree that it is important to check your licensing agreements before
> implementing a program where you allow immediate access, but I do think
> there are ways to work with vendors to implement a service like this one.
> It would be nice for the option to be available in Evergreen for those
> libraries that want to pursue it.
>
> Kathy
>
>
>
>
>
> On 01/29/2016 02:30 PM, Rogan Hamby wrote:
>
> From a "our funding comes a local tax base" stand point my libraries
> (county based entities) would want to validate residency before giving out
> access to products.  We charge out of county fees to non-residents.
>
> On Fri, Jan 29, 2016 at 2:26 PM, Justin Hopkins 📖 <
> justin at mobiusconsortium.org> wrote:
>
>> I'm glad you brought that up Grace. One of our libraries would has
>> also requested this functionality, but got hung up on that same issue.
>> We would be grateful to hear from others who have already explored
>> this topic.
>>
>> Justin
>>
>> On Fri, Jan 29, 2016 at 12:36 PM, Grace Dunbar < <gdunbar at esilibrary.com>
>> gdunbar at esilibrary.com> wrote:
>> > I want to say that the last time I spoke with a library about this they
>> had
>> > concerns that allowing an "unvalidated" patron access to their digital
>> > content might violate their agreement with the database provider in some
>> > way...
>> > As I have no personal contracts with any database/digital services
>> providers
>> > I can't speak to that myself but it seems like something to check into.
>> >
>> > Grace
>> >
>> > On Fri, Jan 29, 2016 at 1:20 PM, Bill Erickson < <berickxx at gmail.com>
>> berickxx at gmail.com> wrote:
>> >>
>> >> KCLS is interested in this as well.  I haven't given it much thought
>> yet
>> >> beyond, "wouldn't it be nice if...".
>> >>
>> >> -b
>> >>
>> >> On Thu, Jan 28, 2016 at 12:25 PM, McCanna, Terran
>> >> <tmccanna at georgialibraries.org> wrote:
>> >>>
>> >>> I would also be interested in hearing if anyone else has done
>> something
>> >>> like this. We have our self-registration set to remove a pending
>> >>> registration after two weeks if the patron has not come into the
>> library to
>> >>> complete the process, so that could potentially add another layer of
>> >>> complexity even if a temporary barcode number and password were
>> assigned,
>> >>> and even if SIP2 could authenticate it.
>> >>>
>> >>> Terran McCanna
>> >>> PINES Program Manager
>> >>> Georgia Public Library Service
>> >>> 1800 Century Place, Suite 150
>> >>> Atlanta, GA 30345
>> >>> 404-235-7138
>> >>> tmccanna at georgialibraries.org
>> >>> ----- Original Message -----
>> >>> From: "Dawn Dale" < <ddale at georgialibraries.org>
>> ddale at georgialibraries.org>
>> >>> To: "Evergreen Discussion Group"
>> >>> <open-ils-general at list.georgialibraries.org>
>> >>> Sent: Thursday, January 28, 2016 12:16:20 PM
>> >>> Subject: Re: [OPEN-ILS-GENERAL] Self-Registration and Immediate Access
>> >>> to      Services
>> >>>
>> >>> I would be interested in knowing how others are handling these issues
>> as
>> >>> well.
>> >>>
>> >>> Dawn Dale
>> >>> GPLS Helpdesk Manager
>> >>> Georgia Public Library Service
>> >>> 1800 Century Place
>> >>> Suite 150
>> >>> Atlanta, GA 30345
>> >>> 404-235-7136
>> >>> ddale at georgialibraries.org
>> >>>
>> >>> ----- Original Message -----
>> >>> From: "scott thomas" < <scott.thomas at sparkpa.org>
>> scott.thomas at sparkpa.org>
>> >>> To: open-ils-general at list.georgialibraries.org
>> >>> Sent: Thursday, January 28, 2016 9:21:51 AM
>> >>> Subject: [OPEN-ILS-GENERAL] Self-Registration and Immediate Access to
>> >>> Services
>> >>>
>> >>> Hi,
>> >>>   Have any libraries done any work on allowing patrons who have
>> >>> self-registered to get immediate access to digital services? The
>> problem
>> >>> appears to be twofold:
>> >>>
>> >>> 1. Many databases authenticate using the prefix of the patron barcode,
>> >>> and, at least in our system, patrons are not assigned a library card
>> number
>> >>> during the self-registration process.
>> >>>
>> >>> 2. For services like Overdrive that use SIP2, pending patrons are not
>> >>> truly registered and are therefore not visible via SIP2.
>> >>>
>> >>> Has anyone found a way around these problems?
>> >>>
>> >>> While many of our libraries are quick when it comes to processing
>> pending
>> >>> patrons, immediate access to digital services is great customer
>> service.
>> >>>
>> >>> Thank you,
>> >>> Scott
>> >>>
>> >>> Scott Thomas
>> >>> Executive Director
>> >>> Pennsylvania Integrated Library System
>> >>> 717-873-9461
>> >>> scott.thomas at sparkpa.org
>> >>
>> >>
>> >
>> >
>> >
>> > --
>> > Grace Dunbar, Vice President
>> > Equinox Software, Inc.  -  The Open Source Experts
>> > gdunbar at esilibrary.com
>> > 1-877-OPEN-ILS    www.esilibrary.com
>>
>>
>>
>> --
>> Regards,
>> Justin
>>
>
>
>
> --
>
> Rogan Hamby, MLS, CCNP, MIA
> Managers Headquarters Library and Reference Services,
> York County Library System
>
> “You can never get a cup of tea large enough or a book long enough to suit
> me.”
> ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>
>
> --
> Kathy Lussier
> Project Coordinator
> Massachusetts Library Network Cooperative(508) 343-0128klussier at masslnc.org
> Twitter: http://www.twitter.com/kmlussier
>
>


-- 
Regards,
Justin