[OPEN-ILS-GENERAL] Patrons can't place holds on Parts

Tue Jan 12 11:33:56 EST 2016

Thanks, everyone!

Our library is a single branch, so that makes a lot of things simpler. We
don't allow holds on available items, so we want ctx.holds_block.enabled to
be 'true'. What I tried to describe in the original post was that I had set
it temporarily to 'false' to illustrate that the Place Holds button would
then appear and I could place the desired Parts holds.

Thank you, Michelle, for pointing out where the "Has Local Copy Block"
setting is! That's another useful one for us.

Dan - I'm considering trying to make ctx.holds_block.enabled "parts-aware"
and then providing, in the "Select a Part" dropdown, only offering the
Parts which are holdable. If I get it working, I hope someone would be able
to test the code in a multi-branch library situation!

We've spent so long training patrons that the "Place hold" link means you
can place a hold, and I don't want to complicate that!

Rosie

> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 12 Jan 2016 15:15:26 +0000
> From: Joan Kranich <jkranich at cwmars.org>
> To: Evergreen Discussion Group
>         <open-ils-general at list.georgialibraries.org>
> Subject: Re: [OPEN-ILS-GENERAL] Patrons can't place holds on Parts
> Message-ID:
>         <5B19702D77C2274B8F25C4A2F1E2A05C1836F28F at exchange.cwmars.internal
> >
> Content-Type: text/plain; charset="utf-8"
>
> Thanks Dan and Michele for this helpful information.
>
> Joan
>
> Joan Kranich
> C/W MARS Member Services
> jkranich at cwmars.org<mailto:jkranich at cwmars.org>
> 508-755-3323 ext. 21
>
> From: Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Dan Wells
> Sent: Tuesday, January 12, 2016 9:22 AM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] Patrons can't place holds on Parts
>
> Michele, thanks for bringing this up.  There are two related but
> functionality distinct options for blocking holds on available items, and
> they each work at different levels.
>
> ctx.holds_block.enabled is a setting in the TPAC config.tt2 file.  If this
> is true, the “Place Hold” link is hidden whenever there are available
> copies.  This is the option which is not yet (I don’t think) parts aware,
> and it may be difficult to work out a good way to do it seamlessly.
>
> There is also, as Michele points out, an org unit level setting called
> “Has Local Copy Block”.  This does not control when the “Place Hold” link
> appears (it will always be visible in this scenario), but it does block the
> actual request if a local copy is available.  If one can educate users that
> the appearance of the “Place Hold” link does not indicate that a hold can
> actually be placed, then this is a workable alternative.
>
> Dan
>
>
> Daniel Wells
> Library Programmer/Analyst
> Hekman Library, Calvin College
> 616.526.7133
>
> From: Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Morgan,
> Michele
> Sent: Monday, January 11, 2016 3:00 PM
> To: Evergreen Discussion Group <open-ils-general at list.georgialibraries.org
> <mailto:open-ils-general at list.georgialibraries.org>>
> Subject: Re: [OPEN-ILS-GENERAL] Patrons can't place holds on Parts
>
> Hi,
>
> Placing part holds on checked out items is working fine on our 2.9 system.
> The Place Hold button is visible and we are able to place a part level hold
> on a checked out item without a problem. The library in question has the
> setting "Has Local Copy Block" set to True.
>
> If we attempt a part level hold where the copy is available, the hold
> fails with this message:
> Hold was not successfully placed
> There is already a copy available at your local library.
>
> If we attempt a part level hold where the copy is checked out, the hold is
> placed successfully.
> Could something else be causing the Place Hold link on the record not to
> show?
>
> Hope this is helpful,
> Michele
> --
> Michele M. Morgan, Technical Assistant
> North of Boston Library Exchange, Danvers Massachusetts
> mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>
>
>
> On Mon, Jan 11, 2016 at 9:27 AM, Dan Wells <dbw2 at calvin.edu<mailto:
> dbw2 at calvin.edu>> wrote:
> Hello Rosie,
>
> I think you are right in that this scenario (block holds when available,
> allow holds for unavailable parts) is not supported by the current code.
> Unfortunately, I think getting it supported also won’t be especially
> simple, especially from the UI side.
>
> It’s simple to check if every copy is out, but in this case we’d need to
> know if any particular part is totally out, so that’s the first hurdle.
> Maybe some of those pieces are in place, I didn’t check.  After that, you
> would then need to decide how to present the place hold links / screen.
> How do you make it clear (along with the underlying reasons) that the
> patron can only place a hold on a certain part?  It seems inherently
> confusing for a holds screen to be partially offered, so we’d need to be
> careful there.
>
> I do think this is missing functionality we should ultimately support, so
> please just take this as some thoughts about what you might be up against.
> Please open up a bug (if there isn’t one), and if you do tackle this,
> please share back what you did to get it where you needed it to be.
>
> Sincerely,
> Dan
>
>
> Daniel Wells
> Library Programmer/Analyst
> Hekman Library, Calvin College
> 616.526.7133<tel:616.526.7133>
>
> From: Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org<mailto:
> open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of
> Rosemary Le Faive
> Sent: Friday, January 08, 2016 12:45 PM
> To: open-ils-general at list.georgialibraries.org<mailto:
> open-ils-general at list.georgialibraries.org>
> Subject: [OPEN-ILS-GENERAL] Patrons can't place holds on Parts
>
> Hi,
>
> We're trying to implement Monograph Parts so that patrons can place holds
> on specific volumes that are out.  But the "Place hold" link isn't showing
> up! I'm wondering if I'm missing something in the configuration, or if I
> need to customize the template.
>
> The case in question: of four volumes/parts in a record, two are available
> and two are checked out. All are in a holdable location.
>
> If I set ctx.holds_block.enabled = 'false' then the Place Hold link shows
> up, and holds can be placed on the checked-out parts. But then the Place
> Hold link shows up even where it shouldn't (since we don't allow holds on
> available copies!)
>
> I'm afraid i have to hack the template here [1].
>
> Has anyone else faced this issue?
>
> Thanks!
>
> -Rosie
>
> [1]
> https://github.com/evergreen-library-system/Evergreen/blob/master/Open-ILS/src/templates/opac/parts/record/summary.tt2#L45-L48
>
>
> --
>
> Rosemary Le Faive
> Digital Infrastructure and Discovery Librarian
> Robertson Library
> University of Prince Edward Island
> 550 University Ave, Charlottetown PE C1A 4P3
> Canada
> tel: 902-566-0533<tel:902-566-0533> | fax: 902-628-4305<tel:902-628-4305>
> | email: rlefaive at upei.ca<mailto:rlefaive at upei.ca>
>
>
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-- 

*Rosemary Le Faive*

Digital Infrastructure and Discovery Librarian

Robertson Library

University of Prince Edward Island

550 University Ave, Charlottetown PE C1A 4P3

Canada
tel: 902-566-0533 | fax: 902-628-4305 | email: rlefaive at upei.ca
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