[OPEN-ILS-GENERAL] FROM field in the action trigger notices?

Thu Aug 24 14:40:13 EDT 2017

Michelle,

Wow!  That is really helpful – and a good step to try first.   I had no idea of the code even to be used for the ‘circulating library’ or where to find it.  Thank you for sending this.     In this case, when patrons hit that reply button, they will get closer to the library who can actually deal with that item.

  Thanks!

  Jennifer

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Morgan, Michele
Sent: Thursday, August 24, 2017 9:50 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] FROM field in the action trigger notices?

Jennifer,
The notice grouping discussion aside, you can try the following for your From address to get the email address of the library at which the checkout occurred:

From: [%- params.sender_email || helpers.get_org_setting(target.0.circ_lib.id<http://target.0.circ_lib.id>, 'org.bounced_emails') || default_sender %]
helpers.get_org_setting(target.0.circ_lib.id<http://target.0.circ_lib.id>, 'org.bounced_emails') will get the value of the library setting "Sending email address for patron notices" (aka org.bounced_emails) for the circ library of the first checkout on the notice.
Hope this helps,
Michele

--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>

On Wed, Aug 23, 2017 at 5:54 PM, Terran McCanna <tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>> wrote:
>>Is there a way to group notices by circulating library?<<
I'm not really sure - I would think it would have to group it by both usr AND circ library  (so a user might get multiple emails, but each email would have items grouped for a specific circ library) and I don't think that's currently possible in the action trigger interface (hopefully someone will correct me if I'm wrong).
I'm trying to think of other ways to approach it...
You could still use the usr grouping, but grab the circ library from the first item in the group - this would work for most emails, except when a patron had items due for more then one library on the same day.
You could also list the library & email address of the circ library along with each item that is listed. That would potentially make the emails much longer, and they wouldn't always just be able to hit Reply, but at least the information would be accurate.

Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138<tel:(404)%20235-7138>
tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

On Wed, Aug 23, 2017 at 5:45 PM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
Terran,

  Nope.   And I think that is where the difficulty lies.    We are not sure how to send out notices so that when the person replies, they are responding to the circulating library where the item originated – and NOT to their home library (who has no idea about that item).

  Does that make sense?    How then should we set these up so that they work in a different manner.   We don’t want to keep confusing the patrons.    But it IS nice that one notice goes out for all items.     Rather than the patron maybe getting one notice for each and every item.  Oy!    Is there a way to group notices by circulating library?

Thanks!

Jennifer

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Terran McCanna
Sent: Wednesday, August 23, 2017 5:40 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] FROM field in the action trigger notices?

Hi Jennifer,
Most of our notices are grouped by usr so that the patron gets 1 message with multiple items rather than an individual message for each item. Because there can be multiple items, there can also be multiple circulating libraries. Are you sending an individual message for each item?

Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138<tel:(404)%20235-7138>
tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

On Wed, Aug 23, 2017 at 4:45 PM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
All –

We are having some issues with our notices.   When they go out, they have this in the template:

From: [%- params.sender_email || helpers.get_org_setting(user.home_ou, 'org.bounced_emails') || default_sender %]

  However, we would like the FROM field to have the CIRCULATING Library as the FROM library.  How do we do that?    Currently, it looks like it is coming from the home library.  But the item generating the notice is the circulating library and that one is different.    We would like that email to be in the FROM  field.

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS emails
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:(859)%20858-3511>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20170824/8ef1a7e8/attachment-0001.html>