[OPEN-ILS-GENERAL] FROM field in the action trigger notices?

[Morgan, Michele]

Jennifer,

The notice grouping discussion aside, you can try the following for your
>From address to get the email address of the library at which the checkout
occurred:

From: [%- params.sender_email || helpers.get_org_setting(
target.0.circ_lib.id, 'org.bounced_emails') || default_sender %]

helpers.get_org_setting(target.0.circ_lib.id, 'org.bounced_emails') will
get the value of the library setting "Sending email address for patron
notices" (aka org.bounced_emails) for the circ library of the first
checkout on the notice.

Hope this helps,
Michele

--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org


On Wed, Aug 23, 2017 at 5:54 PM, Terran McCanna <
tmccanna at georgialibraries.org> wrote:

> >>Is there a way to group notices by circulating library?<<
>
> I'm not really sure - I would think it would have to group it by both usr
> AND circ library  (so a user might get multiple emails, but each email
> would have items grouped for a specific circ library) and I don't think
> that's currently possible in the action trigger interface (hopefully
> someone will correct me if I'm wrong).
>
> I'm trying to think of other ways to approach it...
>
> You could still use the usr grouping, but grab the circ library from the
> first item in the group - this would work for most emails, except when a
> patron had items due for more then one library on the same day.
>
> You could also list the library & email address of the circ library along
> with each item that is listed. That would potentially make the emails much
> longer, and they wouldn't always just be able to hit Reply, but at least
> the information would be accurate.
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, GA 30345
> 404-235-7138 <(404)%20235-7138>
> tmccanna at georgialibraries.org
>
>
> On Wed, Aug 23, 2017 at 5:45 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:
>
>> Terran,
>>
>>
>>
>>   Nope.   And I think that is where the difficulty lies.    We are not
>> sure how to send out notices so that when the person replies, they are
>> responding to the circulating library where the item originated – and NOT
>> to their home library (who has no idea about that item).
>>
>>
>>
>>   Does that make sense?    How then should we set these up so that they
>> work in a different manner.   We don’t want to keep confusing the patrons.
>>   But it IS nice that one notice goes out for all items.     Rather than
>> the patron maybe getting one notice for each and every item.  Oy!    Is
>> there a way to group notices by circulating library?
>>
>>
>>
>> Thanks!
>>
>>
>>
>> Jennifer
>>
>>
>>
>> *From:* Open-ils-general [mailto:open-ils-general-bounc
>> es at list.georgialibraries.org] *On Behalf Of *Terran McCanna
>> *Sent:* Wednesday, August 23, 2017 5:40 PM
>> *To:* Evergreen Discussion Group
>> *Subject:* Re: [OPEN-ILS-GENERAL] FROM field in the action trigger
>> notices?
>>
>>
>>
>> Hi Jennifer,
>>
>> Most of our notices are grouped by usr so that the patron gets 1 message
>> with multiple items rather than an individual message for each item.
>> Because there can be multiple items, there can also be multiple circulating
>> libraries. Are you sending an individual message for each item?
>>
>>
>> Terran McCanna
>> PINES Program Manager
>> Georgia Public Library Service
>> 1800 Century Place, Suite 150
>> Atlanta, GA 30345
>> 404-235-7138 <(404)%20235-7138>
>> tmccanna at georgialibraries.org
>>
>>
>>
>> On Wed, Aug 23, 2017 at 4:45 PM, Walz, Jennifer <jlwalz at asbury.edu>
>> wrote:
>>
>> All –
>>
>>
>>
>> We are having some issues with our notices.   When they go out, they have
>> this in the template:
>>
>>
>>
>> From: [%- params.sender_email || helpers.get_org_setting(user.home_ou,
>> 'org.bounced_emails') || default_sender %]
>>
>>
>>
>>   However, we would like the FROM field to have the CIRCULATING Library
>> as the FROM library.  How do we do that?    Currently, it looks like it is
>> coming from the home library.  But the item generating the notice is the
>> circulating library and that one is different.    We would like that email
>> to be in the FROM  field.
>>
>>
>>
>> Thanks!
>>
>>
>>
>> Jennifer
>>
>> --------------------------------------------------
>> Jennifer Walz, MLS - Head of ILS emails
>> Kinlaw Library -  *Asbury University*
>> One Macklem Drive, Wilmore, KY 40390
>> 859-858-3511 ext. 2269 <(859)%20858-3511>
>> jlwalz at asbury.edu
>>
>>
>>
>>
>>
>
>
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