[OPEN-ILS-GENERAL] Slowness/freezing with XUL staff client

[Jeff Davis]

Josh, that's very interesting.  One of our affected libraries makes 
heavy use of patron search for retrieving patrons.  I found a bug report 
in Launchpad about patron search using up RAM:

https://bugs.launchpad.net/evergreen/+bug/1110817

I did a quick test that seemed to confirm the issue; my findings have 
been added to the bug report.  I'll need to do more testing and follow 
up with our other affected libraries to see if they use patron search 
regularly.

Jeff

On 2017-02-01 02:19 PM, Josh Stompro wrote:
> I've seen issues with using the patron search vs checkout.  Patron search seems to leak memory.  So I've seen issues where staff always go to patron search, even if they have a patron barcode, after a while the client will get unresponsive.
>
> Josh Stompro - LARL IT Director
>
>
> -----Original Message-----
> From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Jeff Davis
> Sent: Wednesday, February 01, 2017 3:43 PM
> To: open-ils-general at list.georgialibraries.org
> Subject: [OPEN-ILS-GENERAL] Slowness/freezing with XUL staff client
>
> Our consortium has a few libraries where the Evergreen staff client periodically becomes unusably slow or freezes up altogether.  I'm curious about other libraries' experiences with this problem.
>
> 1. Does the staff client slow down or freeze up regularly at your library?  How often does it happen?  Are there any noticeable patterns (e.g. are only circ stations affected, not cataloguing)?
>
> 2. How do you deal with the problem?  We usually recommend limiting the number of open tabs, restarting the client periodically throughout the day, and increasing RAM.
>
> 3. If you use the web client, have you noticed an improvement?  We suspect that the root of the problem is the ancient version of XULrunner used by the old staff client, but we haven't had the opportunity to compare the web client in production.
> --
> Jeff Davis
> BC Libraries Cooperative
>