[OPEN-ILS-GENERAL] Star receipt printer , self check, pause before cut

[Terran McCanna]

That's still good information to know, Josh! Thanks!

Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138
tmccanna at georgialibraries.org


On Fri, Nov 3, 2017 at 10:14 AM, Josh Stompro <stomproj at exchange.larl.org>
wrote:

> After sending this message I thought of one other critical difference
> between the selfcheck and administrator logins.  We have openkiosk set to
> run directly as the shell, so explorer doesn’t run.  And that seems to be
> the culprit.  When I launch openkiosk from the normal explorer shell, then
> the printing works fine, with no delay before cut.  So I think this is
> solved.  Sorry about the noise.
>
>
>
> Josh Stompro - LARL IT Director
>
>
>
> *From:* Open-ils-general [mailto:open-ils-general-
> bounces at list.georgialibraries.org] *On Behalf Of *Josh Stompro
> *Sent:* Friday, November 03, 2017 8:53 AM
> *To:* open-ils-general at list.georgialibraries.org
> *Subject:* [OPEN-ILS-GENERAL] Star receipt printer , self check, pause
> before cut
>
>
>
> This sender failed our fraud detection checks and may not
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>
> Hello, I’m curious if anyone has run into this and found a solution for it.
>
>
>
> We use Star TSP100 and TSP600 receipt printers.  Our self check machines
> use the web based self check interface.  We use the openkiosk browser to
> serve up the self check interface on our machines.
>
>
>
> When I’m logged in as administrator and test out the self check printing a
> receipt, the receipt prints and cuts all at once.
>
>
>
> But when using a non privileged user to run openkiosk, there is a 2 second
> delay at the end of the receipt, before the paper gets cut.  This causes
> users to try and tear out the receipt before it cuts, which sometimes
> messes up the printer, causing future prints to misfeed back into the
> printer.  It seems like the printer is waiting for more input before it
> times out and initiates a cut.
>
>
>
> I’ve tried giving the selfcheck user profile full permissions to the
> printer, no change.  I’ve tried putting the selfcheck user in the
> administrator group, no change.
>
>
>
> Has anyone run into something like this?
>
> Thanks
>
> Josh
>
>
>
> Lake Agassiz Regional Library - Moorhead MN larl.org
>
> Josh Stompro     | Office 218.233.3757 EXT-139 <(218)%20233-3757>
>
> LARL IT Director | Cell 218.790.2110 <(218)%20790-2110>
>
>
>
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