[OPEN-ILS-GENERAL] Star receipt printer , self check, pause before cut

[Holly Brennan]

Yes, much appreciated, Josh. You asked the question and answered it! I always perk up when I see receipt printer issues, because those little buggers can be all kinds of trouble.

-Holly

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Josh Stompro
Sent: Friday, November 3, 2017 6:15 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Star receipt printer , self check, pause before cut

After sending this message I thought of one other critical difference between the selfcheck and administrator logins.  We have openkiosk set to run directly as the shell, so explorer doesn't run.  And that seems to be the culprit.  When I launch openkiosk from the normal explorer shell, then the printing works fine, with no delay before cut.  So I think this is solved.  Sorry about the noise.

Josh Stompro - LARL IT Director

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Josh Stompro
Sent: Friday, November 03, 2017 8:53 AM
To: open-ils-general at list.georgialibraries.org<mailto:open-ils-general at list.georgialibraries.org>
Subject: [OPEN-ILS-GENERAL] Star receipt printer , self check, pause before cut


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Hello, I'm curious if anyone has run into this and found a solution for it.

We use Star TSP100 and TSP600 receipt printers.  Our self check machines use the web based self check interface.  We use the openkiosk browser to serve up the self check interface on our machines.

When I'm logged in as administrator and test out the self check printing a receipt, the receipt prints and cuts all at once.

But when using a non privileged user to run openkiosk, there is a 2 second delay at the end of the receipt, before the paper gets cut.  This causes users to try and tear out the receipt before it cuts, which sometimes messes up the printer, causing future prints to misfeed back into the printer.  It seems like the printer is waiting for more input before it times out and initiates a cut.

I've tried giving the selfcheck user profile full permissions to the printer, no change.  I've tried putting the selfcheck user in the administrator group, no change.

Has anyone run into something like this?
Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org<https://linkprotect.cudasvc.com/url?a=https://larl.org&c=E,1,Q07f4nygYXZ1ItZ5hZhbGnPH0FUtuMMikGRTlX5rzMyIzM-SVtjvC56LCrWQpsqOcRdAMT9BhpI01QakYp5cTJyrhmiGYhdGkgzQENpLRg,,&typo=1>
Josh Stompro     | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110

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