[OPEN-ILS-GENERAL] Catalog holds status display - Hold queue and potential copies

[Diane Disbro]

I am very interested to hear if someone has done something with this other
than try to explain to disgruntled patrons why they see in their online
account that they are next in the queue for an item but they wait weeks or
months to get it.

Thank you, Josh, for asking.

Diane Disbro
Circulation Coordinator/Branch Manager
Union Branch
Scenic Regional Library
308 Hawthorne Drive
Union, MO     63084
(636) 583-3224

On Mon, Nov 27, 2017 at 4:28 PM, Josh Stompro <stomproj at exchange.larl.org>
wrote:

> Hello, Those of you that use age hold protection and non FIFO best hold
> selection sort order, what have you done with the status column of holds in
> your catalog.  We just noticed that it is showing the FIFO queue position
> for holds, along with all potential copies.  This gives users bad info
> since for us holds are sometimes filled in FIFO order for some orgs, and
> are filled based on proximity for other locations.  And since one org uses
> age hold protection, the total copy count isn’t accurate either since half
> the copies might be age hold protected so they cannot fill the users holds.
>
>
>
> Did you just remove that section from templates/opac/parts/hold_status.tt2?
> Did you modify it in some way?  I would like to see examples of what you
> changed it to if you changed it.
>
>
>
> Should the potential copies count exclude copies that are age hold
> protected and cannot be captured for that hold?  Right now it pulls from
> hold copy map, but it looks like restricting the copy count based on the
> age hold protection might be possible to add.
>
>
>
> Thanks
>
> Josh
>
>
>
>
>
>
>
> Lake Agassiz Regional Library - Moorhead MN larl.org
>
> Josh Stompro     | Office 218.233.3757 EXT-139 <(218)%20233-3757>
>
> LARL IT Director | Cell 218.790.2110 <(218)%20790-2110>
>
>
>
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