[OPEN-ILS-GENERAL] Hatch and printing

Wed Aug 1 13:30:31 EDT 2018

Hi, Bill and Jennifer:

Our consortium recently upgraded to the web client at the end of May,
(3.0.8 for us). Because of the change to a browser environment, there were
a few nuances that came with the upgrade, (most related to printing and
Hatch). Over the last months, our consortium has created a variety of
documents to help with browser setup and maintenance that I have dubbed
"Browser-based information I wish I knew before we upgraded to the web
client".

I know some of the information will be specific to us, but please feel free
a take a look and use it as inspiration if desired. The attached documents
include...

   - Creating Chrome Profiles - We found many libraries like using Google
   Chrome profile to make using and accessing the web client easier.
   - Creating Bookmarks - Simple guide for creating bookmarks and folders
   in Chrome for the web client.
   - Other Chrome Settings - Guide on how to make the web client Chrome's
   homepage, etc
   - Do I Need Hatch? - Short document on why Hatch is needed. My personal
   recommendation would be to only use Hatch if absolutely necessary.
   - *Install and Use Hatch* - Guide on installing, using, and
   troubleshooting Hatch. I've bolded this as this may be the most relevant to
   you, Bill. In my experience, your white screen issue is most likely related
   to a bad installation of one of the components.
   - Fixing Stuck Preferences - If Hatch is used to store local settings,
   we have had reports of certain settings becoming "stuck". This explains how
   to fix the setting when that happens.
   - Auto-Printing Alternatives - Chrome and Firefox have simplistic
   built-in auto-print options that may be useful if Hatch is giving you
   trouble.

And, Bill,

Your initial issue where the receipt keeps printing is probably because
headers/footers are checked on the print dialog. We find unchecking this
setting fixes this problem. Here are all the receipt printer settings we
recommend to our libraries not using Hatch:

<http://www.cwmars.org>

John Amundson | Library Applications Associate III | CW MARS

jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>

http://www.cwmars.org

On Wed, Aug 1, 2018 at 11:21 AM, Bill Coffey <bill.coffey at waynegov.com>
wrote:

> I don’t think I like it already.
>
> I tried to install the hatch extension and now both browsers (Chrome and
> Firefox) come up blank when I login.
>
>
>
>
>
> [image: WCPLLogo_email]
>
> Bill Coffey
>
> Systems Administrator
>
> Wayne County Public Library
>
> 1001 E. Ash St
> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>
> Goldsboro, NC 27530
> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>
>
>
> Phone:  (919) 735-6249
>
> Fax:      (919) 731-2889
>
> email:   bill.coffey at waynegov.com
>
>
>
> *From:* Open-ils-general [mailto:open-ils-general-
> bounces at list.georgialibraries.org] *On Behalf Of *Jennifer Weston
> *Sent:* Wednesday, August 1, 2018 10:53 AM
> *To:* Evergreen Discussion Group <open-ils-general at list.
> georgialibraries.org>
> *Subject:* Re: [OPEN-ILS-GENERAL] Hatch and printing
>
>
>
> Hi Bill,
>
>
>
> I am very curious and eager to follow your experience testing 3.1.  I am
> in Davidson County and I will begin testing next week but I haven't worked
> through any of the installation troubles, yet.
>
>
>
> The Evergreen Documentation Interest Group has developed Hatch Install
> Documentation:  https://evergreen-ils.org/documentation/install/INSTALL_
> Hatch.html
>
> Again, I haven't tried it and cannot speak from experience but their
> documentation is generally quite helpful.
>
>
>
> Thanks for being a leader on this and inspiring me to get started.
>
>
>
> Best,
>
> Jennifer
>
> Jennifer Weston, MLIS
> Davidson County Public Library
> Technical Services Manager
>
> (336) 242-2941
>
>
>
>
>
> On Wed, Aug 1, 2018 at 10:03 AM, Bill Coffey <bill.coffey at waynegov.com>
> wrote:
>
> We will be starting with the 3.1 web version in October and I have the
> test web and software version of 3.1 installed.
>
> I was trying to print and it says that hatch is not installed and printing
> must be configured via the native browser print configuration.
>
> I have the printer setup for the 2.12 software version and it prints ok,
> but when I try and print with the web version it just keeps printing.
>
> We are using all Start TSP 847 printers.
>
> I have never used Hatch and don’t know what to do to set it up to test.
>
> Help please?
>
> Thanks
>
>
>
> [image: WCPLLogo_email]
>
> Bill Coffey
>
> Systems Administrator
>
> Wayne County Public Library
>
> 1001 E. Ash St
> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>
> Goldsboro, NC 27530
> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>
>
>
> Phone:  (919) 735-6249
>
> Fax:      (919) 731-2889
>
> email:   bill.coffey at waynegov.com
>
>
>
>
>
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