[OPEN-ILS-GENERAL] Hatch and printing

Wed Aug 1 16:10:40 EDT 2018

Hi Bill,

Terran and John are sending along some great tips for working through hatch
issues. However, I think one fact that often gets overlooked is that you
don't always need hatch for printing. One of the documents John shared is
called Do I Need Hatch? I highly recommend that people review it before
installing Hatch. If you are only printing to one printer from your
workstation, chance are you don't need Hatch. Even if you print to multiple
printers, you only need Hatch if you want the client to automatically print
to the printer with no intervening dialog.

Kathy

-- 
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128klussier at masslnc.org

On Wed, Aug 1, 2018 at 4:01 PM, John Amundson <jamundson at cwmars.org> wrote:

> The "White Screen" issue seems to occur sporadically. I know there is work
> on a launchpad bug somewhere out there trying to pinpoint and fix the
> problem.
>
> Until then we have found clearing cookies usually fixes the problem. In
> the web client, clearing cookies means losing the registered workstation
> and your settings, so we have been sending out the attached flowchart to
> our libraries for when this occurs as it includes a couple more options to
> try first before clearing cookies.
>
> John
>
> <http://www.cwmars.org>
>
> John Amundson | Library Applications Associate III | CW MARS
>
> jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>
> http://www.cwmars.org
>
> On Wed, Aug 1, 2018 at 3:47 PM, Bill Coffey <bill.coffey at waynegov.com>
> wrote:
>
>> Thanks for all the great information.
>>
>> This explains a lot.
>>
>> I did have one more issue that is not in your information.
>>
>> When I first installed hatch in chrome I started having issues.
>>
>> I opened Firefox and was able to login, but after I login I get the top
>> header/Main Menus with search, circulation, cataloging, etc.
>>
>> The area below is blank and when I click on anything nothing shows below
>> no matter which menu I try and click on even though it appears active.
>>
>>
>>
>> I then uninstalled hatch which was what started the problem. (It did work
>> before that)
>>
>> I have tried clearing Cache,
>>
>> I finely uninstalled Firefox and reinstalled it which worked.
>>
>>
>>
>> [image: WCPLLogo_email]
>>
>> Bill Coffey
>>
>> Systems Administrator
>>
>> Wayne County Public Library
>>
>> 1001 E. Ash St
>> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>>
>> Goldsboro, NC 27530
>> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>>
>>
>>
>> Phone:  (919) 735-6249
>>
>> Fax:      (919) 731-2889
>>
>> email:   bill.coffey at waynegov.com
>>
>>
>>
>> *From:* Open-ils-general [mailto:open-ils-general-bounc
>> es at list.georgialibraries.org] *On Behalf Of *John Amundson
>> *Sent:* Wednesday, August 1, 2018 1:31 PM
>> *To:* Evergreen Discussion Group <open-ils-general at list.georgia
>> libraries.org>
>> *Subject:* Re: [OPEN-ILS-GENERAL] Hatch and printing
>>
>>
>>
>> Hi, Bill and Jennifer:
>>
>>
>>
>> Our consortium recently upgraded to the web client at the end of May,
>> (3.0.8 for us). Because of the change to a browser environment, there were
>> a few nuances that came with the upgrade, (most related to printing and
>> Hatch). Over the last months, our consortium has created a variety of
>> documents to help with browser setup and maintenance that I have dubbed
>> "Browser-based information I wish I knew before we upgraded to the web
>> client".
>>
>>
>>
>> I know some of the information will be specific to us, but please feel
>> free a take a look and use it as inspiration if desired. The attached
>> documents include...
>>
>>    - Creating Chrome Profiles - We found many libraries like using
>>    Google Chrome profile to make using and accessing the web client easier.
>>    - Creating Bookmarks - Simple guide for creating bookmarks and
>>    folders in Chrome for the web client.
>>    - Other Chrome Settings - Guide on how to make the web client
>>    Chrome's homepage, etc
>>    - Do I Need Hatch? - Short document on why Hatch is needed. My
>>    personal recommendation would be to only use Hatch if absolutely necessary.
>>    - *Install and Use Hatch* - Guide on installing, using, and
>>    troubleshooting Hatch. I've bolded this as this may be the most relevant to
>>    you, Bill. In my experience, your white screen issue is most likely related
>>    to a bad installation of one of the components.
>>    - Fixing Stuck Preferences - If Hatch is used to store local
>>    settings, we have had reports of certain settings becoming "stuck". This
>>    explains how to fix the setting when that happens.
>>    - Auto-Printing Alternatives - Chrome and Firefox have simplistic
>>    built-in auto-print options that may be useful if Hatch is giving you
>>    trouble.
>>
>>
>>
>> And, Bill,
>>
>>
>>
>> Your initial issue where the receipt keeps printing is probably because
>> headers/footers are checked on the print dialog. We find unchecking this
>> setting fixes this problem. Here are all the receipt printer settings we
>> recommend to our libraries not using Hatch:
>>
>> [image: cid:image005.png at 01D429A6.E03D4A10]
>>
>>
>>
>>
>>
>>
>>
>>
>> [image:
>> https://lh5.googleusercontent.com/C1fNrKOLEXFs-jfAIXQIMqbKqVBCJrBceOenfgotAcJE6XtZ2ZeeTYFkyfir63-HfzjX6q5zhBQWiO5RZk2tYnWzJ1_rjAADAH4nCmiuhNJuoG8HZLq7MBW-pAU4R9ScKcCybdVO]
>> <http://www.cwmars.org/>
>>
>> John Amundson | Library Applications Associate III | CW MARS
>>
>> jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>>
>> http://www.cwmars.org
>>
>>
>>
>> On Wed, Aug 1, 2018 at 11:21 AM, Bill Coffey <bill.coffey at waynegov.com>
>> wrote:
>>
>> I don’t think I like it already.
>>
>> I tried to install the hatch extension and now both browsers (Chrome and
>> Firefox) come up blank when I login.
>>
>>
>>
>>
>>
>> [image: WCPLLogo_email]
>>
>> Bill Coffey
>>
>> Systems Administrator
>>
>> Wayne County Public Library
>>
>> 1001 E. Ash St
>> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>>
>> Goldsboro, NC 27530
>> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>>
>>
>>
>> Phone:  (919) 735-6249
>>
>> Fax:      (919) 731-2889
>>
>> email:   bill.coffey at waynegov.com
>>
>>
>>
>> *From:* Open-ils-general [mailto:open-ils-general-bounc
>> es at list.georgialibraries.org] *On Behalf Of *Jennifer Weston
>> *Sent:* Wednesday, August 1, 2018 10:53 AM
>> *To:* Evergreen Discussion Group <open-ils-general at list.georgia
>> libraries.org>
>> *Subject:* Re: [OPEN-ILS-GENERAL] Hatch and printing
>>
>>
>>
>> Hi Bill,
>>
>>
>>
>> I am very curious and eager to follow your experience testing 3.1.  I am
>> in Davidson County and I will begin testing next week but I haven't worked
>> through any of the installation troubles, yet.
>>
>>
>>
>> The Evergreen Documentation Interest Group has developed Hatch Install
>> Documentation:  https://evergreen-ils.org/documentation/
>> install/INSTALL_Hatch.html
>>
>> Again, I haven't tried it and cannot speak from experience but their
>> documentation is generally quite helpful.
>>
>>
>>
>> Thanks for being a leader on this and inspiring me to get started.
>>
>>
>>
>> Best,
>>
>> Jennifer
>>
>> Jennifer Weston, MLIS
>> Davidson County Public Library
>> Technical Services Manager
>>
>> (336) 242-2941
>>
>>
>>
>>
>>
>> On Wed, Aug 1, 2018 at 10:03 AM, Bill Coffey <bill.coffey at waynegov.com>
>> wrote:
>>
>> We will be starting with the 3.1 web version in October and I have the
>> test web and software version of 3.1 installed.
>>
>> I was trying to print and it says that hatch is not installed and
>> printing must be configured via the native browser print configuration.
>>
>> I have the printer setup for the 2.12 software version and it prints ok,
>> but when I try and print with the web version it just keeps printing.
>>
>> We are using all Start TSP 847 printers.
>>
>> I have never used Hatch and don’t know what to do to set it up to test.
>>
>> Help please?
>>
>> Thanks
>>
>>
>>
>> [image: WCPLLogo_email]
>>
>> Bill Coffey
>>
>> Systems Administrator
>>
>> Wayne County Public Library
>>
>> 1001 E. Ash St
>> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>>
>> Goldsboro, NC 27530
>> <https://maps.google.com/?q=1001+E.+Ash+St+%0D%0A+Goldsboro,+NC+27530&entry=gmail&source=g>
>>
>>
>>
>> Phone:  (919) 735-6249
>>
>> Fax:      (919) 731-2889
>>
>> email:   bill.coffey at waynegov.com
>>
>>
>>
>>
>>
>>
>>
>
>
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