[OPEN-ILS-GENERAL] Hatch help for Windows 7, Evergreen 3.1.11

[Blake Henderson]

Jon,

We've ran into the same issue. It's usually one of these:

1. Hatch isn't running.
2. Hatch and the browser are unable to talk to each other.

Troubleshooting includes running the hatch client manually (before 
opening the Evergreen staff client)
1. Open a command window and navigate to the Hatch folder: "C:\Program 
Files (x86)\Hatch"
2. Execute the batch file: hatch.bat
3. Observe the output and it should* stay running with one of the last 
lines looking like this: "2019-10-28 15:13:48 INFO   Using data 
directory: C:\Users\username\.evergreen"
4. Head over to the browser and interact with 
Administration->workstation admin->Print/Storage Service ("Hatch")
5. See what the command window shows. Might be some helpful messages in 
there.

Also: try the new (beta) version of Hatch, rinse and repeat 
(https://evergreen-ils.org/downloads/Hatch-Installer-0.3.2.exe)



-Blake-
Conducting Magic
MOBIUS

On 10/28/2019 2:39 PM, JonGeorg SageLibrary wrote:

> Greetings, one of our libraries is having issues with Hatch on a 
> singular workstation, the rest of their workstations work without 
> issue with this setup. I'm waiting to find out if we can avoid the 
> issue by upgrading the PC to Windows 10 given that Windows 7 Microsoft 
> support ends in January.
>
> It's a Windows 7, 64 bit PC. They use Hatch because they're using 
> multiple printers. The issue is that the printers do not display in 
> the web client of Evergreen 3.1.11, under Administration, Workstation, 
> Printer Settings.
>
> Yes, the checkbox to use Hatch under Administration, Workstation, 
> Print/Storage Service is checked, and currently we do not have the 
> checkbox for Store Local Settings in Hatch checked, because the issue 
> is present either way.
>
> The issue is present under FireFox or Chrome. Used 
> https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf 
> as reference.
>
> Steps performed thus far:
> *Verified that there are no stuck print jobs in the queue.
> *Verified that the xul client works correctly.
> *Verified that the browser itself sees the printers and checked the 
> settings for header/footer and margins - although not really relevant 
> to this issue.
> *Disabled/Enabled Hatch - no change
> *Uninstalled Hatch and Java [64bit only on this PC, if that matters]
> **Verified the related folder under 
> C:\Users\[User]\AppData\Local\Google\Chrome\User 
> Data\Default\Extensions removed itself after removing hatch
> **Verified the related folders under C:\Program Files\Java and 
> c:\Program Files (x86)\Java removed themselves after uninstalling 
> Java, after checking the checkbox that it remove all accompanying data 
> upon uninstall.
> *Upon reboot, reinstalled them and the issue remained.
> *Removed Hatch, Java, and Chrome  - after making sure any needed 
> Chrome data was backed up
> **Renamed the C:\Users\[User]\AppData\Local\Google folder to 
> Google-old to ensure no data was imported to the new installation
> *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still 
> present.
>
> Is there anything I'm missing?
> -Jon
>